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One Stop Counter Service
The Service Counter was designed with the vision for excellent
customer service, all focused in a single location.
One-Stop Plan Review
Be sure to try our "One-Stop Plan Review" service.
Representatives from Building and Inspection, Engineering
and Construction, Planning and Redevelopment, and Fire are
available at one time to review and issue permits. These permits
include minor tenant improvements, small residential remodels,
and signs.
Plan Review Appointments
One-Stop Plan Review Sessions are held on Tuesday and Wednesday
from 2 - 4 PM. 30-minute pre-scheduled appointments are required,
and can be made by calling (650) 780-7350.
Email Building & Inspections
We are available by email for building permit(s) information,
Code questions & information, and Zoning information.
Building and Inspection has an email address: permits@redwoodcity.org.
The email address is an "information only" address.
We are always committed to re-examining procedures and systems
and to determining new and innovative ways of doing things.
Please let us know of any comments or suggestions you may
have regarding our process.
Counter Team
Our counter team consists of representatives from all sections
of Community Development Services, including the Fire Prevention
Officer. Our ultimate goal is to provide fast, courteous,
and efficient permit processing and information at one central
location in City Hall.
We have geared our Counter Services to provide as many "over
the counter" reviews as possible. Customers who used
to walk from office to office to obtain information or approvals
can now come directly to City Hall where they are greeted
by a Permit Technician who will help them obtain the proper
reviews.
Customer Service Hours
Counter Services
(Permit Applications, Building Permits, Contractors Business
Licenses)
7:00 am - 5:30 pm M-F
Planning and Zoning Information
8:00 am - 12:00 pm, 1:00 pm - 5:00 pm M-F
One-Stop Plan Review
2:00 - 4:00 pm Tues & Wed
Pre-scheduled appointments are required. Please call 650-780-7350
to
schedule an appointment
Revenue Services
(Water Bill Payments, Water Service, Garbage, Business Licenses)
8:00 am - 5:00 pm M-F
Engineering
(Maps & Records, Construction Permits)
8:00 am - 5:00 pm M-F
Cash Management
(Water Bill Payments, Water Service, Garbage, Business Licenses)
8:00 am - 5:00 pm M-F
Approximate Review Times
| Building
Permits |
| Roofing and Subpermits |
Over the Counter |
| New Buildings |
4 Weeks |
| Additions |
3 Weeks |
| Residential Structural Review |
2 Weeks |
| Tenant Improvements < $250K |
1 Week |
| Tenant Improvements > $250K
|
3 Weeks |
| Residential Alterations |
1 Week |
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| Planning
Permits |
| Use Permits and Variances |
4 Weeks |
| Architectural Permits |
2 - 4 Weeks |
| Fire Permits |
2 - 3 Weeks |
| Engineering and Construction
Permits |
3 Weeks |
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Directory of Counter Services and Phone Numbers
| Phone
Numbers |
| Counter Services |
780-7350 |
| General City Information |
780-7000 |
Building Inspection Requests
(24-Hr. Recording) |
780-7361 |
| Building Permit Information
|
780-7350 |
Cash Collections:
Business
Licenses
Utility Payment
|
780-7214
780-7210 |
| Code Enforcement |
780-7350 |
| Engineering & Traffic |
780-7380 |
| Federal Housing Loans &
Programs |
780-7290 |
| Fire Permits |
780-7375 |
| Planning |
780-7234 |
| Zoning Information |
780-7234 |
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