The City of Redwood City offers a Community Improvement Grant Program (CIGP) to help jumpstart neighborhood and community improvement projects and events, and encourage the public to get together with their neighbors to plan and implement community building activities, including block parties.
To host a block party, please fill out an application here. Once completed, please obtain signed approval for the street closure by a majority of the residents on the block requesting the party. For more information, click here.
If you are interested in applying for the CIGP to help fund your event or community-related activity, go here or call 650-780-7300.
During heavy storms the street catch basins fill with water and/or leaves and clog them, what should I do?
To help keep storm drains clean, move leaves and other debris from the area before a storm. For areas of the City with street sweeping, remember to move your car during street sweeping days to keep streets clean. To learn more about street sweeping go here.
For more severe problems, contact the Public Works Services Department at (650) 780-7464 and report the location of the catch basin (or the nearest house address). You can also submit a report through the MyRWC app. During heavy rains, City crews respond to all reports in priority order and address the more severe problems first.
Yes. Upon request and only to requests that have sewer cleanouts located at the resident’s property line (near the sidewalk), Redwood City will provide a cleaning (snaking) service from the cleanout to the sewer main line. If you need this service contact the Public Works Services Department at 650-780-7464.
Residents can call 650-780-7464 to report illegal dumping or use the myRWC app.
Neighborhoods are cleaned once every two weeks, except on holidays. Cleaning starts at 7:30 a.m. and ends when the route is complete. This may last until 3:30 p.m. in larger neighborhoods. Commercial and industrial streets are swept between 4:00 a.m. and 7:00 a.m. before rush hour.
Help us keep Redwood City streets clean! Encourage your neighbors to move their cars on street sweeping days. To request a lawn sign to help remind neighbors to move their cars, visit the Public Works Services Department at 1400 Broadway or call 650-780-7464.
As a Recology customer, living in single-family residences, you are offered two curbside Bulky Item Collections (BIC) per calendar year at no additional charge.
For large items that don't fit in your bins, like old furniture, appliances, or mattresses, schedule a BIC. BICs are available for residents and property managers/owners from February 1 - December 31. Looking to dispose of a bulky or special item? Schedule a free BIC here or by calling Recology at 650-595-3900.
If you are a tenant in a multi-family building, please contact your property manager to schedule a pickup.
Recology provides trash pick-up for all Redwood City neighborhoods. To find out what day your trash collection day is, go here.
Trash bins should be brought in and stored inside your garage or behind your gate on trash pickup day after your trash has been collected. Bins should not be left out to reserve parking spaces.
Bins may be placed curbside or street side so as to be readily accessible for removing and emptying by the trash collector only between 12:00 p.m. on the day preceding the scheduled collection and twelve 12:00 p.m. on the day immediately following the collection.
For other tips and information go here.
You may experience flooding on your street during rain events, including lower lying areas. This may be caused by a) high tide, which is preventing storm water from draining into the Bay, or b) storm debris blocking the catch basin (storm drain). If there is a catch basin on your street, and you notice leaf litter or other debris collected around it, clearing the debris may help water flow and reduce flooding. If the standing water persists, it may be due to a high tide and the system should clear within a few hours once the tide subsides.
If you are concerned about flooding you can call the Public Works Services Department at 650-780-7464 or report flooding through the City’s myRWC app.
Remember to avoid walking or driving through flood waters, and tune in to weather and emergency alerts. You can sign-up for local emergency alerts here.
Prior to a rain event or storm, go here for storm preparation tips and information on where to obtain sandbags.
If you see graffiti on public property you can submit a report through the myRWC app or by calling the City’s graffiti hotline at 650-780-7304. These reports will then be communicated to our Public Works Services Department and they will send someone to clean it up within five days.
There was an emergency street closure in my neighborhood. Is there a way I can be alerted of events like this?
Yes. The City of Redwood City is part of a County-wide program that offers emergency alerts to community members. Redwood City’s emergency alert system is called SMC Alert. The alert notification system is used to immediately contact you during urgent or emergency situations. You can sign up here or by texting your zip code to 888777.
You can also sign up to receive Nixle alerts from the Redwood City Police Department. You can sign up here or by texting your zip code to 888777.
The City of Redwood City also posts alerts and updates to Nextdoor. Nextdoor is a social media platform that connects you with your neighbors. You can learn more and sign up for Nextdoor here.
To report weed abatement issues please contact the City of Redwood City’s Code Enforcement Division by emailing firstname.lastname@example.org or calling (650) 780-7577.
If a car is parked on the sidewalk - In order to comply with the Americans with Disabilities Act (ADA) and allow free movement of pedestrian traffic, sidewalks cannot be blocked. Parking in front of public or private driveways is also prohibited in Redwood City (unless it is your own driveway). If a vehicle is parked illegally you can call the Police Department at 650-780-7100. An officer will be dispatched to the location. The officer may issue a citation to the vehicle in violation, arrange to have it moved, and/or possibly have the vehicle towed.
If a car is parked on a front lawn - Redwood City’s Code Enforcement Division enforces City codes and ordinances. Call the Code Enforcement Hotline at (650) 780-7577 or click here to report a violation.
If a car is otherwise parked illegally - Call the Police Department at 650-780-7100 or submit a report through the myRWC app. An officer will be dispatched to the location and may issue a citation to the vehicle in violation, arrange to have it moved, or possibly have the vehicle towed.
In October, the City Council approved an ordinance to ban smoking in and around multi-family residences of two units or more. The ban will prohibit smoking, vaping or igniting tobacco, cannabis, and/or illegal drugs in multi-family residences. The City Council also included an exemption for noticing requirements in locations that have existing smoke-free policies. January 1, 2018 is the effective date for new buildings and January 1, 2019 is the effective date for existing buildings.
myRWC is an app that provides Redwood City residents, businesses, and visitors access to a set of local government services, 24-hours a day, 7 days a week. Once you access myRWC, you can report a number of problems or issues including potholes, sidewalk concerns, street tree issues and more.
The best way to use myRWC is to download the app onto your smartphone. You can also submit a request through the website by clicking here.
Residents can also call 650-780-7464 to report problems.
Brown or yellow tinted water from your tap can be caused by disturbances in the water distribution system. Examples of disturbances that can cause discolored water are: fire hydrant use, a water main break, maintenance work, etc. If you experience brown or yellow tinted water from your tap, allow the water to settle for a short time (about one hour) and then flush all faucets - cold water only - in your home or business for several minutes. If possible, first flush your backyard garden hose for a few minutes before flushing indoor fixtures. If the water does not clear up after the initial flushing, repeat the flushing every half hour. The discolored water should clear within two hours; if it is not, please contact the City’s Public Works Services Department at 650-780-7464.
The Bay Area Air Quality Management District develops regulations based on the measures identified in its Clean Air Plan to reduce emissions in order to improve public health, air quality, and the global climate. To report illegal burning call 415-749-4795.
Interested in being more involved? Find your neighborhood association here. Each association has Chair(s) whose contact information can be found online.
Want to be involved in other neighborhood programs like the Community Emergency Response Team (CERT) or neighborhood watch? Check out the quick links at the bottom of our neighborhood association’s page for more details about these opportunities.
To report a suspicious person call the Redwood City Police Department’s non-emergency line at 650-780-7118. If you feel like you are in danger, call 911.
The City of Redwood City contracts with the County of San Mateo and the Peninsula Humane Society & SPCA (PHS), a private non-profit organization, to enforce all Redwood City animal control laws, shelter homeless animals, and provide a variety of other services. If you see a stray animal, contact 650-340-8200. More information about animal control issues or services can be found here.
The City of Redwood City loves our dog community and offers three areas where dog owners can take their pets off-leash, including the Main Street Agility Dog Park, the Shores Dog Park, and the off-leash trail at Stulsaft Park. Dogs must be on their leash in all other areas of the City.
Per City Ordinance, no one is allowed to bring more than three dogs into a park at a time. Dogs must be on a leash outside dog park gates and designated off-leash boundaries. When off-leash, dogs must stay within the designated off-leash boundaries. Make sure to have a current license and rabies vaccination for your dog. Dogs displaying aggressive behavior toward people or other dogs must be leashed and removed from the area immediately. Go here for information on how to license your dog.
Other dog-friendly tips include: comply with posted off-leash rules, pick-up and dispose of your dog’s waste, carry a leash for each dog in your care, and remain in the off-leash area to supervise your dog at all times. For details about Redwood City’s dog parks, go here.
A land surveyor can determine the terrestrial or three-dimensional points that are often used to establish maps and boundaries for ownership. To find a private California Land Surveyor go here.
How will the City of Redwood City Police Department enforce cases of drivers under the influence of cannabis?Currently, there is not a specific laboratory test available to determine a presumptive level of impaired driving with respect to cannabis concentrations measured in blood, breath or urine samples, like there is with alcohol testing. State of California taxes raised through legalizing recreational cannabis use will provide funds for the California Highway Patrol to develop a mechanical field sobriety test or other laboratory chemical test to evaluate the level of cannabis in a driver’s system. Until there is a test developed, Redwood City Police Department will be enforcing driving under the influence of cannabis cases based on police officer observations. This approach is used now in situations of potential illegal cannabis use or alcohol use impairing a driver’s capacity to safely operate a vehicle.
I am concerned about cannabis deliveries in my neighborhood. What type of safeguards in place to regulate cannabis deliveries in Redwood City?
Currently, medical cannabis deliveries are legal in Redwood City. The City has not heard of any concerns or issues about these deliveries. Medical cannabis deliveries are made in an unmarked car. The City Council will discuss whether to allow delivery of recreational cannabis and what safety standards and regulations would be appropriate. City staff will provide the City Council with information about State requirements as well as best practices for local regulation of deliveries.
Many strategies to, track and regulate cannabis sales are already included in State law and other requirements are expected to be included in future State regulations. Some requirements that the City is evaluating, based on State law and future regulations, include: limitations on the amount of cash and product in the delivery vehicle at one time; cameras installed in the delivery vehicles; requiring unmarked cars; requiring background checks and ID cards for the drivers; requiring deliveries to fixed addresses only; banning deliveries to schools or childcare facilities, and requiring an ID to verify age of delivery recipient. In situations where cannabis businesses operate under a local license, some have already implemented many ways to track, monitor and audit their deliveries to ensure the safety of the public and their employees.
- The AUMA prohibits consumption of cannabis in a public place unlicensed for such use, including near K-12 schools, on sidewalks, child day care facilities and other areas where children are present. The initiative also includes provisions designed to help keep cannabis away from children, including but not limited to, marketing restrictions, school buffer zones, child-resistant packaging, and warning labels. In addition, there will be State funding dedicated to youth education as part of the legalization of the use of recreational cannabis.
The City of Redwood City partners with the County of San Mateo to offer support for community members who suffer from addiction. Programs offered by the County of San Mateo can be found here. Additionally, whether or not the City allows delivery of recreational cannabis, State taxes generated from recreational cannabis use will help support addiction programs.
In addition, the City of Redwood City’s Fair Oaks Community Center is a multi-service facility offering a variety of services to the broader Redwood City Community. The Fair Oaks Community Center is located at 2600 Middlefield Road, Redwood City. To learn more about the community center services, go here.
- Redwood City Child Development Program (Subsidized childcare/early childhood education program)
- Fair Oaks Older Adult Activity Center Program and Services (Operated by Peninsula Family Service and provides breakfast and lunch, health and wellness classes, bi-weekly Brown Bag Program hosted by Second Harvest Food Bank) and wellness checks such as diabetes and blood pressure.
- Information and Referral Program (Food assistance, homeless services, housing assistance, emergency assistance, and other social services. Also offers Annual Toy and Book Program in collaboration with Redwood City’s Police, Fire and County Sheriff’s departments) http://www.redwoodcity.org/departments/parks-recreation-and-community-services/do-you-need-help/information-referral
- HIP Housing (Shared housing service for home seekers and home providers)
- Weekly Legal Housing Clinic (Provided by Legal Aid Society of San Mateo County)
- LIBRE (Linking Immigrants to Benefits, Resources, and Education), which helps immigrants access public benefits for which they are eligible – includes benefits assistance and legal assistance.
- San Mateo County Health Van (Provides basic health screening once a week)
- Dignity on Wheels (Mobile Shower and Laundry Program)
- St. Vincent de Paul Homeless Help Desk (Provides services daily, Monday – Friday)
- Sandwiches on Sundays (Sunday lunch program)
Every Sunday 11am in the garden at the end of the parking lot
- Monthly Legal Clinic (Provided by La Raza Lawyer’s Guild to give free initial consultation and referrals on any legal issue - Every 1st Thursday of the month, 5 - 6 p.m.
- 12-Step Meeting Support (Alcoholics Anonymous, Narcotics Anonymous, Alanon and Alateen)
- Teen Success (providing support for teen parents)
- International Institute of the Bay Area (Provides immigration and citizenship services including assistance in applying for legal residency and citizenship) http://www.iibayarea.org/
In addition to the above ongoing services, the Center also offers different events throughout the year that serve a significant immigrant population:
- Mexican Mobile Consulate (Once a year the Mexican Consulate in San Francisco comes to the Fair Oaks Community Center to provide consular services for Mexican national to apply for and receive Mexican IDs and passports) Contact the Fair Oaks Community Center at 650-780-7500 for information
- Community Education Events (Covers everything from knowing your rights to housing, the events are organized by the City, the County, the North Fair Oaks Community Council, North Fair Oaks Forward, and other non-profit agencies)
Contact the Fair Oaks Community Center at 650-780-7500 for information
- OYE Latino Youth Conference (Takes place at Cañada College, but City of Redwood City co-facilitates and provides funding through the Civic Cultural Commission small grants program) https://www.facebook.com/OYEconference/
These programs are funded through the Human Services Financial Assistance Program since it was revived in FY 15-16, benefitting Redwood City residents regardless of immigration status:
- El Centro de Libertad (Substance abuse/recovery services for youth)
- Fresh Lifelines for Youth (Early intervention and leadership programs for youth who have had an encounter with the juvenile justice system)
- Health Connected (Reproductive health education in the Redwood City school districts)
- International Institute of the Bay Area (Provides immigration and citizenship services)
- Legal Aid Society of San Mateo County (Provides eviction defense/legal housing clinic services for renters)
- Peninsula Family Service (Programs and services of the Fair Oaks Adult Activity Center)
- Peninsula Volunteers (Meals on Wheels delivering low cost meals to older adults and persons with disabilities unable to prepare their own meals or leave their homes)
- Project WeHOPE (Dignity on Wheels Mobile Shower and Laundry Program)
- Samaritan House (Free Clinic of Redwood City providing free medical services to anyone who is uninsured)
- Service League of San Mateo County (Hope House Residential Program providing support and recovery residential program for women) http://serviceleague.org/
- Afterschool Programs (Several RCSD school campuses)
- Afterschool Sports Programs
- PE Plus Program (Several RCSD school campuses) http://www.redwoodcity.org/departments/parks-recreation-and-community-services/fitness/pe
Online Resources Accessible through Library Website
- Pronunciator (Teaches 80 languages with self-directed lessons available for speakers of many languages, and Includes Citizenship exam preparation guides in both English and Spanish)
- Testing and Education Reference Center (Provides practice examinations for Citizenship, Test of English as a Foreign Language (TOEFL), Test of English for International Communication (TOEIC), GED, vocational exams, college entrance exams, and more)
- Brainfuse (Provides bilingual (English/Spanish) access to live online tutors to assist with coursework for students in grades K-college)
- Discover & Go (Provides Redwood City Public Library cardholders with free and discounted passes to local museums)
Library Education Programs
- Lawyers in the Library (Offers free consultations with attorneys on topics such as immigration, landlord/tenant, and family law)
- Phase2 Careers (Provides vocational coaching and topical employment-oriented workshops).
- Kaiser Permanente (Offers lectures on health and wellness topics)
- Digital Literacy classes (Provides opportunities to improve technology skills)
- 18 Weekly Storytimes (Includes three bilingual English/Spanish sessions)
- Pedal Lit (Delivers mobile children’s activities and storytimes at community events or local schools using a custom bicycle trailer)
- La Cocina (Delivers mobile food and nutrition programs throughout the community using a mobile demonstration kitchen)
- Career Online High School (Offers adults the opportunity to earn an accredited high school diploma and career certificate online)
- iPad Checkout (Available from the Fair Oaks Branch Library, with 50 iPads available for home use. The iPads are preloaded with educational apps selected by the Redwood City School District for children grades Pre-K through 2nd grade)
- Library Meeting Rooms (Utilized by numerous community and advocacy organizations as a venue for meetings as well as public workshops)
- Library Collections (Extensive materials on ESL and Citizenship, as well as educational and recreational materials for children and adults in Spanish, Mandarin, and other languages)
- After School Homework help (Offered at all four library locations)
- Language Lab in Project READ (Helps non-English speakers build their language skills)
- Project READ Adult Literacy (Open to all English speakers who read below the seventh-grade level)
- Project READ Families for Literacy (Open to all English-speaking, low-literacy parents with at least one child 5 or younger) http://www.projectreadredwoodcity.org/
- The Immigrant Youth Action Team (Partnership of Redwood City 2020, Sequoia High School Dream Club, the Library, and others to do inspiring work in empowering undocumented students and their allies to be leaders in their communities, providing connections and resources, fundraising for higher education scholarships, and uniting the community behind its youth)
- United Through Education/Familias Unidas (Sponsored by the Library and Redwood City School District, promotes the progress of our community by teaching parents how to help and support their children achieve academic success)
- Second Harvest Food Bank (Distributes food to needy families through Project READ)
- Sequoia High School (Academically at-risk ESL teens get opportunities to tutor elementary school students through Project READ’s Kids In Partnership program)
- The International Institute of the Bay Area (Provides immigration and citizenship services including assistance in applying for legal residency and citizenship) http://www.iibayarea.org/
- Community-Based English Tutoring (Provides free English language instruction, computer classes and counseling to parents or other adult members of the community) http://canadacollege.edu/esl/cbet.php
- Familias Unidas (Families United through Learning and Literacy - An interactive family workshop series that incorporates strategies that promote academic excellence in students’ households and in the classrooms)
- Parent Project (Parenting class series focused on supporting building positive relationships at home and setting limits and prevention of alcohol/drug use and gang involvement)
- StarVista: Healthy Homes (Offers free weekly home visits to pregnant mothers and to families with children under 5 years of age, including lessons on child development/parenting skills, while also connecting families with community resources)
- Sequoia Adult School (Classes for adults to study Spanish literacy, English as a Second Language (ESL), GED certificate, computers, or how to start a business)
- SparkPoint (One-stop shop for financial education, including help in addressing immediate financial crises, job/career development, and a coach for each client who will help create a step-by-step plan to achieve personal financial goals) https://uwba.org/sparkpoint
Extended Day Learning
- The Boys and Girls Club of the Peninsula (Guides and inspires community youth to develop the attitudes and life skills they need to thrive, such as academics, science and technology, social education, life skills, athletics, fitness, and the arts)
- REACH (Recreation, Enrichment, Academics, Community Service, Health - After School Learning Center program for students in Kindergarten through fifth grade that provides homework assistance, enrichment classes, community service opportunities, and more. http://www.redwoodcity.org/departments/parks-recreation-and-community-services/after-school-programs/reach
- Catholic Worker House (Food staples and produce distributed Fridays at 11:30 a.m.)
- Second Harvest Food Bank (Includes produce mobile/food pantries once and twice a month; monthly Family Harvest, weekly Brown Bag and Partners in Need (PIN) and Kids NOW weekend nutrition assistance on Fridays. CalFresh (Food Stamps) provides low-income individuals or families the ability to purchase groceries – mixed immigration status families may qualify – and application assistance is provided)
- St. Anthony’s Padua Dining Room (Daily hot meals Mondays-Saturdays 11 a.m.-1 p.m.) http://paduadiningroom.com/?page_id=30
- Women, Infants, and Children Program (Nutrition education and supplemental foods to low-income women and their children up to five years of age)
- San Mateo County Behavioral Health and Recovery Services ACCESS Line (Assists with finding mental health and/or substance use services)
- County Human Services Agency – Mental Health Counseling at Family Resource Centers (Therapeutic services offered one-on-one or in small groups to help children and their families with socio-emotional issues, behavioral difficulties, crisis intervention, and family issues that often are impacted by trauma)
- StarVista School-Based Counseling (Offers individual and group counseling and crisis intervention for children) http://www.starvista.org/whatwedo_services/counseling/youth/schoolbasedservices.html
- StarVista – The Lucky Kids Club (This partnership between Redwood City School District and StarVista offers a 10-12-week, school-based program that provides one-on-one play-based support to Kindergarten to third graders experiencing mild school adjustment difﬁculties)
- StarVista - The Children’s Place (Mental health/prevention program for children of parents who are addicted to drugs or alcohol and provides support to children to help break the cycle of alcohol/drug abuse)
- Fair Oaks Health Center (This medical clinic provides healthcare for infants and children, including newborn physicals, asthma care, physicals and exams, immunizations, mental health services, and psychiatric services)
- Safe Routes to School (Program led by family volunteers that promotes walking to school as a group to increase safety and physical activity)
- University of California Cooperative Extension Nutrition Program (This series of nutrition workshops from the Eating Smart • Being Active© Curriculum offers limited-income parents of young children the chance to help establish and maintain healthy eating habits and physically active lifestyles) http://cesanmateo.ucanr.edu/Programs/Nutrition_Family_and_Consumer_Science/
Housing and Emergency Assistance
- Fair Oaks Community Center (Provides childcare and early child development program for working parents, food, housing, and other emergency assistance/social services, as well as immigration and citizenship services, ESL/Citizenship classes and tenant’s rights clinic)
- Friends for Youth (This community-based youth mentoring organization matches youth-in-need ages 8-17 with adult volunteers for one-on-one friendships)
- Immigration Support/Legal Assistance
- LIBRE - San Mateo Legal Aid Society (This program for immigrants and their families educates them about their rights, with a focus on public benefits like Medi-Cal, Food Stamps, CalWORKs, and Social Security)
- Migrant Education Program (This program aims to ensure that all migrant students reach challenging academic standards and graduate with a high school diploma or complete a GED that prepares them for responsible citizenship, further learning, and productive employment)
- International Institute of the Bay Area at Fair Oaks Community Center (Provides immigration legal services to help community members determine if they are eligible for immigration relief, and represent them throughout the application process) http://www.iibayarea.org/contact-us/redwood-city-office/
- Generally, Cities review their fees for service every three to five years, allowing a city to adjust fees based on costs, inflation, changes in process or to accommodate new regulations.
- In Redwood City, it has been over 10 years since many of our fees have been reviewed and updated.
- Current fees do not reflect current costs.
The fee modifications are being completed in a phased approach. During this first phase, fees for Community Development (Building, Engineering, and Planning), Fire and Police will be adjusted. During the second phase, proposed for later this year, fees will be adjusted for Administrative Services, Library, Parks, Recreation and Community Services, and Public Works Services.
Fees are established to recover all or a portion of the costs associated with providing a service. California law requires that a City may not make a profit from fees.
The cost of providing the service is based on direct staff time and materials, department overhead costs and the cost of support from other City departments.
It has been so long since the last fee review and update, operational costs and inflation have continued to increase, but the fees recovered have not kept pace. Not all fees are going up; some are going down. This is because with new technology permit processing today requires less staff time and allows the City to reduce the cost of the permit.
Currently, about 73 percent of the costs associated with the services provided are recovered by the fees collected. The remaining 27 percent (about $2 Million) is covered by the General Fund. If the fees are not increased, the percentage covered by the General Fund will continue to increase as costs continue to rise due to inflation. This will reduce the General Fund dollars that are available for services that benefit the entire community such as police, fire and library.
Different cities use different approaches to setting fees. Typically, there are three central concepts regarding the establishment of user fees which are: 1) Fees should be assessed according to the degree of individual or private benefit gained from services; 2) Fees should be assessed without a profit-making objective. 3) Fees may be used to achieve other public policy objectives, such as encouraging (rather than discouraging) compliance with City requirements to obtain permits or licenses. Below are a few examples of commonly charged fees.
Comparison of Current and Proposed Fees to Fees Charged in other Communities
- The City Council will hold a public hearing on the proposed changes in May 2017. Any adopted changes would go into effect 60 days later.
- Moving forward, the fees are expected to be adjusted annually to avoid subsidizing fee services and moderate the impact of the changes.
- When the City refers to its legal obligations from the State to cease residential use at Docktown, the City is referring to two separate laws. The first is the specific statutory language contained in the State Granting Statutes (Statutes of 1945, Chapter 1359, as amended) that granted Docktown, in trust to the City, for the benefit of the public. The second law is known as the common law Public Trust Doctrine (see Public Resources Code Sections 6009 and 6009.1). Both are separate legal obligations, or laws, which legally obligate the City to end residential use at Docktown. The statutes and common law public trust doctrine are referenced in the June 19, 2015 Attorney General letter released by the State Lands Commission and available here.
Several lawsuits are pending against the City of Redwood City regarding the Docktown Marina. The City is required to end residential uses at Docktown, in order for the City to meet its legal obligation to allow full public access to the land on which the marina is located. On February 22, 2018, the Court ruled in favor of the City in a California Environmental Quality Act (CEQA) challenge, determining that the City complied with CEQA in its adoption of the Docktown Plan. City officials continue to believe the City is in full compliance with the adopted Docktown Plan and all applicable laws, and will continue to implement the Plan to assist the few remaining Docktown community members as they relocate.
The Farm Hill Boulevard pilot program officially began in early September 2015. The Council initiated the project as a one-year pilot. The overall goal of this pilot program is to increase safety for all roadway users by increasing driver compliance with the speed limit and by reducing exposure to multiple lanes of traffic. The project reconfigured the traffic lanes on Farm Hill Boulevard and Jefferson Avenue, from the City’s western limit to Alameda de las Pulgas.
On January 25, 2016, the City Council approved the continuation of the pilot program through to September 2016. The City Council also approved various modifications to the design that will be implemented the week of April 4th. Following these changes, data will be collected in May and then again during September.
The Complete Streets Advisory Committee will help facilitate the community input process and hold at least one public meeting after data collection in fall. Council will also review the pilot and hold a public meeting before deciding whether to make the pilot changes permanent, return them to the previous design, or make different changes.
- The City of Redwood City traditionally completes a city satisfaction survey every couple of years. Due to the economic downturn of the last decade and budget limitations, the last survey was conducted in 2010. As a result of the City’s improved budget outlook, the City Council approved funding to complete a survey in 2015.
- The survey questions are similar to previous year’s surveys to evaluate responses and changes over time. The questions traditionally focus on city services, quality of life, interaction with the City, preferred communications methods of residents, and specific questions focused on library, parks, police services.
- The third party that led the survey for the City of Redwood City used both telephone and online interviewing. The universe of residents included 58,626 adult residents of Redwood City. The data have been weighted based on the Census Bureau’s 2013 American Community Survey to reflect the actual population characteristics of Redwood City residents in terms of their gender, age, and ethnicity. The sample size was larger than the last survey (in 2010) and included 832 respondents (603 Online; 229 Phone)
- Strategic and budget planning
- Review customer service results by department
- Continue to evolve how the City communicates with the community and use results to tailor City's approach
- Review the survey results and data to evaluate responses by neighborhood to provide insight into customer service, programs and services provided
- If your phone freezes while in the process of submitting a request and you have not completed the submission process myRWC will not receive your request. You can contact your mobile service provider for problems with your phone freezing.
- Open one of your existing requests and find the ‘Comments’ section and tap on it to open the comments window. There you will see comments you have entered and also comments left by City staff or other city residents.
- This app works the same way other mobile apps do. Use the navigation controls at the top corners of the screen and your keyboard to enter data.
- In many cases, you can simply open the app again to return to your request. If the app crashed, your phone restarted, or the app has been closed for too long, the request will likely be erased. You can save a draft by hitting the back button at the top-left corner of the ‘New Request’ page.
- In many cases, you can simply open the app again to return to your request. If the app crashed, your phone restarted, or the app has been closed for too long, the request will likely be erased. You can save a draft by hitting the back button at the top-left corner of the ‘New Request’ page.
- For most types of service requests, the only required fields are the request type and the location. Some request types ask you specific questions to help the department assign and look into your request - some of these questions are required. By providing more information, including in the optional fields, the department will be better equipped to resolve your request promptly and accurately.
- To save a draft, press the back button at the top-left of the screen and select 'Save Draft.' To go back to it later, go to 'My Stuff' (on Android this is the button at the top-right of the main menu) and select 'Drafts.'
- Your phone's GPS will automatically attempt to find your location and use that as the problem location (unless your GPS is disabled). To change the location, tap the address at the bottom-right of the 'New Request' page. From there, you can drag the map to place the marker on the desired location. Alternatively, you can type in the address above the map and hit 'Done' or 'Search' on the bottom-right of the keyboard.
- Each time you submit a service request, you will be asked for your name and contact number. Answering this question is optional. If you prefer, you can store your contact information and have it automatically sent with each service request. To do this, go to the My Settings menu in the app.
- Photos are not required but they can be very helpful to City staff in locating and understanding the issue.
- Select New Requests button in app for current list of service request selections.
- Your request will be sent to the correct department or departments to be followed up on by department staff.
- Convenience! You can submit a service request at a time that is most convenient for you through the app 24 hours a day 7 days a week.
- There is no charge from the City of Redwood City or the vendor PublicStuff to download the mobile app or use any of its functions.