Utility Services & Rates

Print
Press Enter to show all options, press Tab go to next option
forms documents_blue

Current Rates

disaster_preparedness_blue

Water & Sewer Rate Assistance Program

engineering_blue

Utility Bill Estimator

FAQ_blue

Billing & Rates FAQ

The City of Redwood City bills residents for water, solid waste and sewer services. Some residents may be serviced by San Mateo County for their sewer service instead. If you are unsure of your sewer provider, visit Sewer FAQ.

make a payment finance_blue To pay your utility bill online or register your account, click here.

Residential Billing

Residential customers are billed bi-monthly. Bills are due upon receipt and considered delinquent after thirty (30) days. 1.5% will be added if bill is not paid within 30 days; $3.00 or 5% of unpaid balance, whichever is greater will be added when an account is issued a shut-off notice.

Commercial Billing

Commercial customers are billed monthly. Bills are due within thirty (30) days. 1.5% will be added if bill is not paid within 30 days; $3.00 or 5% of unpaid balance, whichever is greater will be added when an account is issued a shut-off notice.

For more details on billing, click here.

Starting Your Utility Service

When requesting utility service, it is necessary to fill out an application for starting utility services and sign for the services (water, solid waste, and sewer). Please fill out an application and return it to Revenue Services at:

  • FAX: (650) 368-6974
  • Mail: City of Redwood City, P.O. Box 3629, Redwood City, CA 94064

For help getting started or to ask questions, please contact:

Redwood City Finance Department
Revenue Services Division
1017 Middlefield Road
Redwood City, CA 94064
Phone: (650) 780-7210
Fax: (650) 368-6974
revenueservices@redwoodcity.org

The front counters are open from 8:00 a.m. to 5:00 p.m., and phone coverage is from 9:00 a.m. to 5:00 p.m.

Stopping Your Utility Service

To stop or pause your service, please call (650) 780-7210.