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Information Techonology
Latest IT News: To learn about the latest trends in government
information technology, listen to Redwood City's IT Manager, Tony Gelphman, and others in this ICMA
Podcast.
The Information Technology (IT) division is committed to delivering
secure, responsive, high quality, relentless customer service
and support that foster a productive and efficient environment
for the employees of Redwood City. IT achieves this by incorporating
innovative technology products with the highest quality products
and services developed internally. This cost effective and
balanced partnership helps to ensure that the City continues
to enjoy a solid technological infrastructure, reliable critical
services, and customer-focused support systems to meet the
needs of today and tomorrow.
The IT division is divided into three distinct units:
1) Software Development
Team
2) Electronic Data Management
Team (EDMT)
3) Internet Services
Team
The Internet Services Team is responsible for developing the City’s
Internet and Intranet applications.
The Software Development Team supports all of the financial applications
from budgets to revenue services as well as many other applications.
EDMT supports the desktop PCs to commercial off the shelf
(COTS) applications, plus the infrastructure such as routers
and servers managing e-mail, Local Area Network (LAN), Wide
Area Network (WAN), and telephony.
The IT division is proud of its entrepreneurial heritage (since 1984) that operates as a professional services organization, selling Information Technology services to the City’s departments and divisions as well as to external agencies. The City’s departments purchase IT hours each budget year from the three units which coincide with the City’s department initiatives. The purchased hours equate to the level of IT staff required to manage these initiatives. The City departments account for 70%, $2.1 million, of the annual IT budget of $3 million. The remaining $.9 million comes from external entities which include: Burlingame, East Palo Alto, South San Francisco, San Bruno, , South Bayside System Authority, Atherton, Los Altos Hills, Port of Redwood City, and the Bay Area Water Supply and Conservation Agency. In the four external entities the Software Development Team develops, supports, and maintains the entity’s financial systems as well as many other internally and externally developed applications. EDMT supports the entire computer operations of Burlingame, East Palo Alto, Atherton, Los Altos Hills, and the Port of Redwood City. The IT division entrepreneurial nature fosters a competitive, well organized, standardized, and highly sophisticated technical environment.
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