|
Information Techonology
Latest IT News: To learn about the latest trends in government
information technology, listen to Redwood City's IT Manager, Tony Gelphman, and others in this ICMA
Podcast.
The Information Technology (IT) division is committed to
delivering secure, responsive, high quality, relentless customer
service and support that foster a productive and efficient
environment for the employees of Redwood City. IT achieves
this by incorporating innovative technology products with
the highest quality products and services developed internally.
This cost effective and balanced partnership helps to ensure
that the City continues to enjoy a solid technological infrastructure,
reliable critical services, and customer-focused support systems
to meet the needs of today and tomorrow.
The IT division is divided into three distinct units:
1) Software Development
Team
2) Electronic Data Management
Team (EDMT)
3) Internet Services
Team
The Internet Services Team is responsible for developing the City’s
Internet and Intranet applications.
The Software Development Team supports all of the financial applications
from budgets to revenue services as well as many other applications.
EDMT supports the desktop PCs to commercial off the shelf
(COTS) applications, plus the infrastructure such as routers
and servers managing e-mail, Local Area Network (LAN), Wide
Area Network (WAN), and telephony.
The IT division is proud of its entrepreneur heritage (since
1984) that operates as a professional service organization
promoting services to the City’s departments, divisions,
and external sources. The City’s departments purchase
IT hours each budget year from the three units which coincide
with the City’s department initiatives. The purchased
hours equate to the level of IT staff required to manage these
initiatives. The City departments account for ¾ (1.5
million) of the annual IT budget (approximately 2 million).
The remaining (.5 million) comes from external entities which
include: City of Burlingame, City of South San Francisco,
City of San Bruno, and South Bayside System Authority. In
the four external entities the Software Development Team develops,
supports, and maintains the entity’s financial systems
as well as many other applications. EDMT supports Burlingame’s
entire computer operations. The IT division entrepreneurial
nature fosters a competitive, well organized, and highly sophisticated
technical environment.
|
