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Residential/Commercial
Utility Rates
City Moderates Policy on Water Shut-Off for Unpaid Bills
Non-payment of a water bill is a difficult and uncomfortable situation, certainly for the water customer and also for the City. Recognizing the need to provide some additional flexibility for people in that challenging circumstance, the City has modified its policy on shutting off water service due to non-payment of a water bill.
Water customers have a 30-day period in which to pay their water bill without penalty. If it’s not paid within that time, they are mailed a 10-day reminder notice (including interest charges). If payment is still not received, they are mailed a seven-day notice that the water will be shut off if the bill remains unpaid. Previously the customer would receive only a two-day shut-off notice, so this change provides an additional five days for the customer to make payment arrangements before water would be shut off.
This period of time for the notices is more consistent with other similar cities, and offers the customer some additional flexibility in a difficult situation. In addition, shut-offs will only take place early in the week, thus providing an opportunity for the customer to resolve the situation before the weekend (when City staff is unavailable to restore water service).
And, instead of the rather-ominous and perhaps embarrassing red tag shut-off notice placed on the customer’s front door handle, the City will instead mail that notice to the customer. This is a cost savings for the City and also helps to ensure the customer doesn’t somehow miss the notice, and receives it in a somewhat more friendly, neighborly manner.
Questions about City utility billing should be directed to 650-780-7210.
Water
Rate Schedule
Water Rates Effective August 27, 2007
Residential:
All Residential Accounts pay the same
Basic Service Charge in areas 1,2,3,4,5,6
Residential Bi-Monthy Basic Service
Charge:
$31.20 (Monthly $15.60)
Residential Water Rates:
| 0-10 Units (Lifeline) |
$1.80 |
| 11-25 Units |
$2.30 |
| 26-50 Units |
$3.75 |
| 51+ Units |
$5.30 |
Commercial:
Commercial Monthy Service Charge:
| 5/8" |
$15.60 |
| 3/4" |
$23.40 |
| 1" |
$39.00 |
| 1 1/2" |
$78.00 |
| 2" |
$124.80 |
| 3" |
$234.00 |
| 4" |
$390.00 |
| 5" |
$780.00 |
| 6" |
$780.00 |
| 8" |
$780.00 |
| 10" |
$780.00 |
Commercial Water Rates:
| 0-15 Units |
$2.30 |
| 16+ Units |
$3.75 |
Recycled Water:
Recycled water rates are assumed to be
set
at 75% of potable water rates for financial planning purposes
and will not be subject to drought
rate increases.
City Recycled Water Pricing Policy
- For existing irrigation
meters/accounts that connect to recycled water: Twenty
five percent discount on
monthly water utility bills beginning with the first billing
period following connection to
the Recycled Water Project. Discount shall apply to prevailing
drinking water
rates and charges in effect at the time of physical connection
and as those
rates and charges may be amended from time to time. The
City will
perform and pay for customer site retrofits related to
landscape irrigation
- For existing industrial
meters/accounts
that connect to recycled water: Forty percent
discount on monthly bills beginning
with the first billing period following connection to the
Recycled Water Project.
Discount shall apply to prevailing drinking water rates
and charges in
effect at the time of physical connection and as those
rates and charges
maybe amended from time to time. Customers will pay for
and perform all
facilities retrofits for industrial uses
- Duration of discounts: Five
(5) years from date of connection --for each meter/account.
Sewer:
Residential
Sewer Rates = $35.66 per month for a single family dwelling
effective August 27, 2007
Charges to commerical users will vary (as shown below) and
are calculated based on metered water use, with a minimum
charge equal to the residential $35.66 basic service charge.
| Commercial
Sewer Rate Schedule |
| Commercial Type |
Charge Per Unit |
| Institution/Public |
$2.63 |
| Retail/Commercial |
$2.93 |
| Hospitals |
$2.93 |
| Restaurants |
$7.10 |
| Supermarkets |
$7.10 |
| Industrial |
$2.34 |
Garbage:
Effective February 12th, 2008
| Residential Monthly |
| Capacity |
Each Can |
| 20 gallon (one container only) |
$7.79 |
| 20 gallon (two or more containers) |
$9.85 |
| 32 gallons |
$18.96 |
| 40 gallons |
$19.71 |
| 45 gallons |
$28.17 |
| 50 gallons |
$28.17 |
| 64 gallons |
$32.46 |
| 90 gallons |
$45.72 |
| 95 gallons ** |
$51.27 |
** A $2.33 rental fee
will be added for the 95 gallon toter cans.
These charges include recycling surcharge |
| Commercial Monthly |
Subscription Level
(in yards per week) |
Old Rate ($/Yard) |
New Rate ($/Yard) |
| 1 - 10 |
$83.64 |
$87.82 |
11 - 20 |
$83.64 |
$90.46 |
21 - 30 |
$83.64 |
$93.17 |
31 - 50 |
$83.64 |
$95.97 |
51 + |
$83.64 |
$98.84 |
* For Example, customers
with three 2-yard bins collected 2 times per week=
12 yards (3x2x2) of weekly service. Old monthly
rate = $1003.68 ($83.64x12); New montly rate = $1085.52
($90.46x12).=
All other rates (special pick-ups,
compactor, pull-out charges, and 95 gallon toter fees)
will be increased 5.0%. |
| Pullout
Charges for Commercial, Refuse and Recycling Containers |
| 5-10 feet |
$2.56 |
| 11-20 feet |
$5.11 |
| 21-30 feet |
$7.68 |
| 31-40 feet |
$10.24 |
| 41-50 feet |
$12.79 |
| 51-60 feet |
$15.12 |
| Each additional 10 feet |
$2.56 |
These charges include recycling surcharge
Notes:
- 1.5% will be added if not paid within 30 days; $3.00 or
5% of unpaid balance, whichever is greater will be added
when an account is issued a shut-off notice
- For water service (leaks, low pressure, dirty water) call
780-7464
- For water Turn on/Turn off and billing inquiries call
780-7210 or 780-7211 or 780-7212
- For all other water inquiries call 780-7480
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