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What happens when you dial 9-1-1?
When you dial 9-1-1 from a hard-line phone in Redwood City
your call will first go to the Redwood City Police Dispatch
Center. The Redwood City Police Dispatch Center determines
the nature of your emergency. If the police dispatcher concludes
you have a call that requires the Fire Department, you will
be transferred to the San Mateo County Dispatch Center. A
San Mateo County Dispatcher will take your information and
the Redwood City Fire Department, and any neighboring, needed
fire resources, will be dispatched to you.
If you're calling 9-1-1 from a cell phone in Redwood City your
original call will go to the California Highway Patrol Dispatch
Center in Vallejo. The dispatcher takes your information and contacts
the San Mateo County Dispatch Center (if your call requires Fire
Department resources), where the information will be given to a
San Mateo County dispatcher. At this point the Redwood City Fire
Department will be dispatched to you.
The advantage of using San Mateo County as our dispatch service
is their access to all fire apparatus and ambulances in the entire
County. Both fire and EMS (Emergency Medical Services) resources
are dispatched at the same time from this center. Large structure
fires require multiple companies to respond. The County has the
ability to dispatch all necessary vehicles at the time the initial
9-1-1 call is received. Most emergency calls are processed within
30 seconds.
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