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Archived News Release from 2009

For Immediate Release

Redwood City Neighborhood Survey Shows High Levels of Satisfaction

Redwood City, CA - March 5, 2009 – The City of Redwood City periodically conducts a Neighborhood Survey as a means for the community to provide valuable, quantifiable feedback about satisfaction with City services, quality of life, community issues, and other information. This helps the City to better understand the community's interests, concerns, and needs, and helps to develop objectives for budget purposes and continuous improvement plans.

The most recent survey was conducted in December of 2008, and the results were presented to the City Council in February. A few of the key findings include:

  • 92 percent of the residents surveyed reported that they are either “very satisfied” (59%) or “somewhat satisfied” (33%) with the quality of life in Redwood City.
  • 59 percent of the residents surveyed reported feeling a "very strong" (22%) or "somewhat strong" (37%) sense of community - most often derived from friends living locally, their neighborhood and neighbors, and community programs and activities. 27% felt a "somewhat weak" (22%) or "very weak" (5%) sense of community.
  • “The economy” and “gangs” were mentioned most frequently as the most important issues facing Redwood City.
  • More than 4 out of 5 residents are satisfied with City services, most notably "attracting people to the downtown, "trimming/maintenance of city trees," and "traffic law enforcement."
  • Of those residents who have called, written, or gone to see a City employee or Council member in the past year, 58% reported being satisfied with the quality of information and the level of courtesy; while this is a majority, it represents an area where the City would like to see improvement.
  • About 3 out of 4 residents feel either “very safe” (39%) or “somewhat safe” (37%) walking in the downtown areas of Redwood City after dark, while 4 out of 5 residents reported that they feel “very safe” (46%) or “reasonably safe” (34%) walking alone in their neighborhood after dark.

The entire survey and results are available online, including the “cross tabulations” which provide information on how different groups of people answered specific questions (based on gender, location, ethnicity, and other demographics). The survey is located at,  and it includes the presentation slides and Executive Summary presented to the Council.

The sample of 400 Redwood City residents produced a margin of error of plus or minus 4.9 percent. This level of precision is standard for resident surveys, and many cities that have larger populations than Redwood City also use a sample of 400 residents. This sample size has been proven and accepted as scientifically valid for representing the population at large. Further, the demographics of the sample of residents accurately reflect the actual demographics of Redwood City.

Visit Redwood City’s award-winning website at for information about the City and its services, the community, recreation programs, education, and local business. Subscribe to Redwood City’s newsletters or other documents by visiting  


Malcolm Smith
Redwood City Public Communications Manager


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