For Immediate Release
June 9, 2014
Public Communications and Engagement Manager
Redwood City Rolls Out Secure, Convenient, User-Friendly 24/7
Phone Payment System for Utility Customers
City implements new technology to increase access and convenience for residents to pay their utility bill
Redwood City, Calif. – Redwood City will be launching a new free, secure, convenient and user-friendly phone payment system for customers on Monday, June 9, 2014 which will give residents the ability to pay their utility bill, access account information, and receive important utility-related alerts 24 hours a day, seven days a week by phone. In February of this year, Redwood City provided customers the option to pay their utility bill in cash at 7-11 stores; launching a new round-the-clock pay-by-phone option is an additional element in the City’s continued effort to bring more convenience to utility customers, while streamlining operations for increased efficiency.
The secure convenient service is a product of Paymentus – a company that provides billing, payment, and communication solutions for organizations throughout the country. Using Paymentus’ service called Utilityworks™, Redwood City will provide this new automated phone system that will feature quick account balance review and payment with a credit card, debit card or e-check in an easy-to-follow automated voice system.
In addition to having access to account information and payment options 24/7, Redwood City utility customers will be able to receive proactive important information via Paymentus’ alertworks™ service. This tool allows the City to notify customers by phone or email about pertinent information including water restrictions, service interruptions, and reminder calls for past-due customers.
“These changes reflect our continued commitment to provide a superior customer service experience,” states Mayor Jeffrey Gee. “We recognize that customers want accessibility, convenience and a user-friendly phone payment option without sacrificing security. We believe this new system will deliver just that. This is yet another example of how Redwood City uses technology to increase access to government.”
Beyond using technology to provide customers with an off-site cash payment option and ability to pay utility bills 24/7 by phone, Redwood City recently launched myRWC, a free smart phone app that allows residents to pay utility bills from their mobile devices, and report, track and share quality-of-life concerns, as well as a Pinterest site to unite theft victims with stolen property.
Paymentus is the leading provider of billing, payment, and communication solutions for billing organizations in North America. With more than 500 customer implementations across the U.S. and Canada, the company has pioneered the way bills get paid. Its product suite, Summation360™, seamlessly integrates traditionally complex and costly billing and payments facets into a highly cost-effective, one-stop solution, revolutionizing the way clients — primarily utility companies — track customer consumption, invoice, send out notifications, process payments, and reduce the cost of manual activities. For more information, please visit http://www.summation360.com.