For Immediate Release
February 10, 2014
Public Communication and Engagement Manager
Redwood City Launches myRWC - the City's Free Smart Phone App
To Increase Access to "City Hall"
New Communication Platform Will Give Residents a new and easy way to
report, track, and share quality of life issues with Redwood City staff and
fellow community members
Redwood City, Calif. - The City of Redwood City is launching its free smart phone app called "myRWC" - a new community engagement tool that allows citizens to report common quality of life issues and learn of important City news - all from their handheld device. The new app, developed and launched in partnership with Public Stuff, a company that uses technology to improve two-way communications between residents and local agencies, will increase access to local government, efficiency in solving quality of life issues, and transparency of public information. The new app is anticipated to become the "one-stop Redwood City resource" as residents make myRWC their main means of how they report concerns and obtain information about City happenings.
myRWC, developed with a broad spectrum of cross-department and community input, will enable citizens to report commonly reported public issues such as graffiti, potholes, light outages, and abandoned vehicles, to name a few, while also giving them the ability to attach photos, see who else has reported a similar concern, receive automatic updates to their inquiry, and self-track the City's response to their reported issue. In addition, myRWC will have a portal that will allow residents to learn about special events, register for Parks Recreation and Community Services programs, as well as sign up for Council packets and pay their Redwood City utility bill. Finally, myRWC features One Voice Translation which supports more than 17 languages. When a resident submits a request in their native language, the request is automatically translated into English for the Redwood City team.
"We hope myRWC helps to deepen our sense of 'partnership' with our residents," shares Mayor Jeffrey Gee. "We want people to understand that local government only functions at its best when everyone participates in identifying and solving issues, and that's where myRWC comes in. It really puts City Hall 'at your fingertips.'"
Currently, cities such as Palo Alto and Daly City, to as far east as New York and Philadelphia are extensively using Public Stuff to help their residents report quality of life issues. "This is further evidence of Redwood City's strong commitment to being responsive to the needs of their community," said Surya Yalamanchili, CEO of PublicStuff. "We're excited to partner with Redwood City in making it even easier for residents to work together in improving their neighborhoods."
Here's how it works for residents:
Residents download the free app by visiting the Google or Apple app store to search by "myRWC." We recommend that residents ensure that they have the latest operating system on their phone before downloading.
Residents report concerns directly and quickly to Redwood City using myRWC on their smart phone. Residents can also access the Web portal from their computer by logging on to http://www.redwoodcity.org/myrwc/.
The concern is routed to the responsible Redwood City team for response. The Redwood City team keeps residents in the loop with status updates and comments on the submitted requests.
The initial implementation includes a list of the most popular requests such as potholes and abandoned vehicles. Redwood City looks to build upon the initial functionality over time with community feedback.
"We are excited to be launching myRWC," explains City Manager, Bob Bell. "It will provide our team with an easier and more efficient way to engage residents and improve access to services, while also allowing residents and visitors to be our 'eyes and ears' on the street to tell us of issues that need resolution."
To learn more about myRWC and start making myRWC your "one-stop Redwood City resource," go online to http://www.redwoodcity.org/myrwc/.
About Public Stuff
Headquartered in New York City, PublicStuff helps local governments turn civic inquiries into tangible community improvements by connecting people directly to their City representatives. PublicStuff's digital communications solution provides the easiest, most efficient way for civic leaders to interact with their communities. Today, more than 200 cities are using PublicStuff's platform to connect with their residents. For more information, visit http://www.publicstuff.com/.