Refund
& Credit Policy
• A
check or credit card refund will only be issued if a
class is cancelled by the department or the student
withdraws at least one week prior to the start date
of the class, less a $5 processing fee (there is
no processing fee if the class is cancelled by the Department).
• Students
who wish to withdraw from a class less than one week
prior to the start date will receive a department credit which may
be applied to any future recreation department activity, less the $5
cancellation fee. SINGLE DAY WORKSHOPS CANNOT BE REFUNDED AT THIS TIME. See separate policy for
Summer Camps and Aquatics.
• In general, no refunds or credits will be issued
after the class begins.
• Students who are dissatisfied with a program
for any reason should fill out a program evaluation
so we can make the class better in the future.
• Credits and refunds will be evaluated on a case
by case basis by the program supervisor.
This policy applies to our fee based recreation
programs and not to:
Adult sports leagues, building/facility rentals &
fees, food concessions, special events, recreational
(open) swimming, aerobics and fitness passes, trips
and class materials fees.
Resident Status
Any person with a home Redwood City mailing address is considered a resident. A Redwood City P.O. Box or business address will not be taken as proof of residency. A non-resident is someone who lives in another city. We have reinstated Non-resident class fees.
Senior Assistance
The Senior Discounted Fee is no longer applicable to general recreation classes. However, if you are 60 & over and are a resident of Redwood City, you may apply for financial assistance . Classes held directly at the Fair Oaks Community Center and the Veterans Memorial Senior Center do not apply and remain at special rates. If you have a suggestion for classes at the Senior Center, please contact Bruce Utecht at 650.780.7306.
Summer Refund Policy (Camps & Aquatics)
*Click Here
This policy applies to our fee based recreation
programs and not to:
Adult sports leagues, building/facility rentals & fees, food concessions, special events, recreational
(open) swimming, aerobics and fitness passes, trips
and class materials fees.
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