| I.
Request an Account |
| If you do not have a customer account, please
follow these instructions. If you already have an account,
proceed to section III: "Making
a Reservation." |
Requesting
Customer Account and Password
All new customers need to request an account in order
to view the facility reservations. Fill out the New
Account Request completely, including birthdate.
Please submit your request only once.
To request an account, click the link to the Reserve
Facility page, then click the "Register Now"
button.
Please add RWC Recreation (recreation@redwoodcity.org)
to your address book so you can receive permits and
confirmations via email.
Please Note: |
• |
Under phone number, you must enter a home phone number.
If want to supply only one phone number, it must be entered
as a home number. |
• |
Do not check the box to use your email
address as a login name - you must enter a login name
and password. |
| You cannot proceed with the reservation
process until you receive your Customer ID and Password
via email, usually within two business days. A working
email address is required to complete the user account
request. |
| III.
Make a Reservation |
| 1. Login |
• |
Click the link to the Reserve Facility page.
|
• |
Enter your login name and password (if you do not have
a login name, go back to "Section
I: Request an Account" to request one) |
• |
Click "Continue" |
| 2. "Facility
Reservation" |
• |
In the 'Event Type' dropdown box; select "Picnic
Reservation" |
• |
Enter a description for your picnic (Smith Party)and
the maximum number of guests who will be attending. (Make
sure the number of guests does not exceed the maximum
permitted for the site.) |
•
|
Click "Continue" |
| 3. "Facility
Search" |
• |
Select "Picnic Area" as the type of facility.
|
• |
DO NOT make selections in any of the other three list
boxes ('Locations', 'Areas', 'Specify Amenities') |
•
|
Click "Continue" |
| 4. "Review
Selected Facilities" |
• |
If you know which site you want, mark the check box
beside it. |
• |
If you want to select from multiple sites, mark the
check box beside each site for which you want to view
schedules. You will need to remove the extra sites later.
|
•
|
Click "Continue" |
| 5. "Event
Dates" |
• |
If you know the date you want to book, enter the date
as both the start and end date. You will skip the next
step (#6).
(Non-Residents may only book 3 months ahead of time) |
• |
If you want to select from a range of dates, enter the
start and end dates of the range. You will need to remove
the extra dates later. |
•
|
DO NOT change the 'General Time of Day' dropdown list;
it should be set to "Use Exact Time" |
• |
Enter a start time and duration for your picnic. |
•
|
Click "Continue" |
| 6. "Date
Pattern" |
| If
you chose a single date rather than a range of dates,
skip this step. |
• |
Select days of the week and the weeks of the month for
which you want to view schedules. |
•
|
Click "Continue" |
| 7. "Customize/Review
Requested Event Dates" |
• |
If you selected a single date, confirm that the date
is available. |
• |
If you selected a range of dates, the calendar will
show the dates which are available at any of the sites
you chose. Remove each date other than the one you want
to book by clicking the date number on the calendar to
view the date, and then clicking the "Remove"
button. |
•
|
Click "Continue" |
| 8. "Select
Facilities" |
• |
If you selected multiple sites, remove the check mark
beside each site other than the one you want to book.
|
| • |
The cost for each area will be listed under the “estimate”
column |
•
|
Click "Continue" |
| 9. "Selected
Event Times" |
| • |
Confirm that the info is correct. |
| • |
Read all of the Rules and Regulations listed in the
waiver box. |
•
|
Click "Continue" |
| 10.
"Payment Information" |
| • |
Select the type of Credit Card. (Visa or Mastercard
only) We are currently not able to process online reservations
using credits on account. |
| • |
Enter card information. |
•
|
Check the box ensuring you are over 13yrs
of age. |
•
|
Click "Continue" |
| 10.
"Facility Reservation Request Screen" |
| • |
A copy of your request will be displayed. Print a copy
for your records. |
| • |
Your request will be approved or denied within 5 days. |
| IV.
Printing your Picnic Reservation Permit |
| 1. Login |
• |
Click the link to the Reserve Facility Page |
• |
Click the "My Account" button at the top of
the screen. |
• |
Login with your user name and password. |
• |
Click the "Get a list of prior transactions"
link. |
| 2. "Account
Details" |
• |
Click the transaction for the request you are printing.
|
• |
The request, or permit will display on the screen |
| 3. "Transaction
Details" |
• |
Click the permit number to view the permit or request.
(Requests are numbered 900---) |
• |
The receipt for your payment can also be viewed here. |
•
|
The permit or request will be displayed |
| 4. "Permit
/ Request" |
• |
The permit or request is displayed. |
• |
To view its status, look in the upper right corner.
If it is approved, click print, if it is a request please
wait until it is processed. |
