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Frequently Asked Questions (FAQs)
- I
have a low spot in my gutter and water collects and pools. What can be
done?
- I
have no curbs or gutters in my neighborhood; will the city install them?
- My
street needs repair. It has potholes, cracks or ruts. What can I do?
- How long does it take
to pave the street?
- If
crews are not working on my block, can I move the signs and park my car
in the street?
- Road
crews are working on the next street; when will they start work on mine?
- Crews
repaired the neighboring street, but not mine. How can I get my street
repaired?
- There is
a noisy manhole cover. How do I report it?
1. I
have a low spot in my gutter and water collects and pools. What can be
done?
Go to the Report Problems web page
and submit a report. The city will send an inspector out to evaluate the
situation.
If an obvious section can be corrected, allowing the water to continue flowing
to a catch basin, the work will be scheduled. The curb and gutter will be temporarily
replaced with asphalt. If the owner wants a concrete replacement, city personnel
can provide an estimate for the 50/50 Cost Share Program.
If eliminating the pooling of water at one location shifts the problem to a
neighbors gutter, the repair may not be implemented, it will depend on the
negative affects of the work on adjacent frontages.
2. I
have no curbs or gutters in my neighborhood; will the city install them?
When your neighborhood was developed, curbs and gutters were not part of
the project accepted by the city. These neighborhoods are considered unimproved
areas, where the homebuyers do not currently receive the standard street
services. To have curbs and gutters installed in an existing neighborhood,
the current residents must form an assessment district and bear the burden
of the installation costs. The city crews will only perform safety-related
maintenance activities (i.e. fill potholes) to keep the main travel lanes
of the street in usable condition.
3. My
street needs repair. It has potholes, cracks or ruts. What can I do?
Go to the Report Problems web page
and submit a report. The city will send an inspector out to evaluate the
situation.
4. How long does it
take to pave the street?
It depends on the circumstances. The actual length of time to pave a street
is only a couple of days. Depending on the treatment, the roadway may not
be able to be driven upon for 8 to 10 hours following the treatment. Citywide,
there are 355 miles of lanes to maintain. The work is prioritized based on
the current conditions and the work that will be required. Typically, major
road maintenance projects are performed once per
year, in the summer. City crews perform lesser repairs throughout the year.
5. If
crews are not working on my block, can I move the signs and park my car
in the street?
Possibly, it depends on the work schedule. Sometimes the work is progressing
along more than one street and your street will be worked on later that day.
If you are not going to be available to move the vehicle upon immediate notice,
do not park it on the street during the times posted on the no parking signs.
If you are going to be home, please write your address on a note placed on
the windshield and make it easy to locate you if we need to have the vehicle
moved.
6. Road
crews are working on the next street; when will they start work on mine?
You should have received a notice prior to the start of work providing
some information on the schedule. Please contact the number provided on the
notice. If you have not received a notice, there may be no work planned on
your street. Please go to the Report Problems web
page and submit a report if you feel your street needs
repair. The city will send an inspector out to evaluate the situation.
7. Crews
repaired the neighboring street, but not mine. How can I get my street
repaired?
All streets are not repaired at the same time of the year. If you received
an advisory notice, you were made aware of the plans for work on your street.
If you have not received a notice, there may be no work planned on your street.
Please go to the Report Problems web
page and submit a report. The city will send an inspector out to evaluate
the situation.
8. There is
a noisy manhole cover. How do I report it?
Go to the Report Problems web page
and submit a report. The city will send an inspector out to evaluate the
situation.
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