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Frequently Asked Questions

Commercial User Information for…

What is recycled water?

The California Water Code defines recycled water as “water, which, as a result of treatment of waste, is suitable for a direct beneficial use or a controlled use that would not otherwise occur.” Recycled water reduces the amount of fresh water required for non-drinking uses, ensuring that the best and purest sources of water will be reserved for the highest use — public drinking water.

What kind of water will SBSA produce?

The recycled water will be tertiary-treated to a very high quality, meeting or exceeding California’s strict Title 22 recycled water standards for outdoor landscape irrigation and industrial purposes. After entering the SBSA treatment plant, wastewater from homes and businesses undergoes a carefully regulated purification and disinfection process. Throughout the process, samples are taken and tested in a state-of-the-art laboratory to ensure high-quality water.

How has the Recycled Water Project evolved to date?

In the fall of 2003, due to citizen concern about the Recycled Water Project, the City Council directed the creation of a community Recycled Water Task Force to explore different ways to achieve the City’s water supply goals, without irrigating schools and playgrounds with recycled water. On March 22, 2004, the Council expressed its intent to meet the water supply needs in full accord with the Task Force recommendations and on May 23, 2005, the Council set the pricing policy for recycled water.

As a result, the Recycled Water Project team has been meeting with businesses in Redwood Shores and Seaport to confirm customers who will use recycled water for landscape irrigation and industrial processes. Additionally, there is a citywide water conservation program that includes working with homeowners associations (HOAs) on lowering water usage by applying best management practices (BMPs) for landscape irrigation.

Who is going to pay for the recycled water connections?

For existing irrigation customers, the Recycled Water Project will pay 100 percent of the costs associated with disconnecting from the drinking water pipelines and reconnecting to the new recycled water pipes. Additionally, existing irrigation systems will need to be retrofitted, and the Project will cover those costs for existing landscape customers, in most cases. Industrial customers will prefer to perform process system retrofits themselves, and those costs will be borne by the customer. For industrial and new customers, a connection fee will apply.

 

Most landscaping thrives using recycled water

What about recycled water and our landscaping?

The vast majority of plants do fine with recycled water. However, the impacts of “hardwater” (salinity/minerals) on acid loving plants could reduce growth and produce spotting on some leaves. The Recycled Water Project will implement a landscape plant protection program that may cover the costs of replacing sensitive plants with ones that are more suitable for the bay front environment on a case by case basis.

Additionally, the Redwood City Public Works Services Department will provide an extensive program of informational support services as well as direct assistance to recycled water customers and their landscaping subcontractors, including workshops in successful landscape management, with specific suggestions on using recycled water most effectively.

How will recycled water get to the users?

Redwood City will build a new distribution (pipeline) system to bring the recycled water supply to customers from the SBSA recycling plant. The water will be used primarily in the Redwood Shores, Greater Bayfront, and Seaport areas for public and large landscape accounts, as well as industrial uses.

Is the operation and maintenance process reliable?

Yes. Redwood City’s Public Works Services Department will also operate the Recycled Water distribution system. Public Works has an unblemished record in operating the City’s drinking water system. State-certified operations staff will carefully evaluate and routinely inspect each irrigation site as required by state regulation. Additionally, SBSA is experienced in reliably producing high-quality recycled water that meets and exceeds state regulatory requirements.

How will the public know if the water irrigating a landscaped area is drinking water or recycled water?

Signs will clearly designate landscape areas being irrigated with recycled water.

Has anybody ever gotten sick from recycled water?

Recycled water is commonly used throughout the United States and there are no confirmed reported cases of serious illness or allergies from using recycled water for its intended use of landscape irrigation.

Will this water smell bad?

It is possible some people may detect a slight chlorine smell, usually less than a swimming pool or hot tub.

Could recycled water get mixed with drinking water?

A separate set of pipes will carry the recycled water. Pursuant to state law, the recycled water pipes will either be colored purple or clearly marked indicating recycled water use. There will be no direct interconnections or cross connections between the two water systems. The system will operate at a pressure lower than the drinking water system’s pressure, so even if someone tries to cross-connect a recycled water line with a drinking water line, drinking water will push back into the recycled water line, which essentially will serve as a double protection of the drinking water supply. These systems will be regularly monitored to ensure safety and prevention of cross-connections.

   
Purple Recycled Water Pipes

A separate set of purple pipes will carry the recycled water

A separate set of purple pipes will carry the recycled water

What happens if dogs, cats or wildlife drink from a recycled water puddle?

Just the same thing that happens when they drink water running down a gutter in the street: no harmful effects.

 


This information is provided by the Redwood City Public Works Services Department. For more detailed FAQs, please visit our Web site at www.redwoodcity.org/water

If you have additional questions or need more information, please call us at 650.780.7464 or 650.743.5759. Or email us at constructioninfo@datainstincts.com

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