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Water Service Information
Overview
These pages provide a summary of the City’s water metering practices,
its guiding principles regarding the setting of water rates, and links to service
related information. For more detailed information, please see “Metering
and Rates Summary” through the link provided above.
Water Metering
The City meters all water customer connections.
Single-family and multiple-family customers have their meters read and billed
on a bimonthly basis. All other customers have their meters read and billed
on a monthly basis. Currently, the City makes about 150,000 meter reads per
year.
Historically, the City’s staff walked the 154 different meter routes,
accessing each meter – opening the lid and cover – reading and
entering the data on a hand-held computer. In September 2002, the City Council
approved the purchase of automatic remote meter reading equipment as part of
a pilot project. The pilot project targets remote or hillside areas, where
meter reading is especially difficult.
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