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Water Service Information

Overview

These pages provide a summary of the City’s water metering practices, its guiding principles regarding the setting of water rates, and links to service related information.  For more detailed information, please see “Metering and Rates Summary” through the link provided above.

Water Metering

The City meters all water customer connections. Single-family and multiple-family customers have their meters read and billed on a bimonthly basis. All other customers have their meters read and billed on a monthly basis. Currently, the City reads about 150,000 meter per year.

Beginning in 2008, the City began installing Advanced Metering Infrastructure (AMI). This advanced metering technology is a fixed-based system that uses a Federal Communications Commission licensed spectrum. Meter reading data is fed from the new meters to strategically placed collectors throughout the City, which transmit meter reads via the Internet to City computers. The information is then transformed into customer reports that detail water usage, time of use, and leak detection. The system increases meter reading accuracy and efficiency and provides hour-by-hour meter reads, significantly improving customer service levels. The City will continue to install this new metering technology on all new services and will retrofit all existing meters over a five-year period between 2011 and 2015.

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