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Qualifications for Toilet Rebate Program

Here are the Program Eligibility Rules for getting a rebate when you replace your old water-wasting model with a high efficiency toilet (HET):

  • Toilets must be purchased between July 1, 2013 and June 30, 2014.

  • The property where the high efficiency toilet will be installed must be served by Redwood City Water, and must have an associated City water account (click here to learn how to find your water account number).

  • The HET Rebate Program only rebates the replacement of toilets using 3.5 GPF or more. You must replace a working toilet flushing 3.5 gallons per flush or more to receive a rebate (click here to learn how to determine your existing toilet's gallons-per-flush).

  • No standard 1.6 GPF toilets qualify for a rebate.

  • Toilet installation and rebate application postmark must be completed within 90 days of purchase date.

  • Original receipt(s) must be sent with application.If you need your original receipt(s) returned, please enclose a self-addressed, stamped envelope with your application.

  • The exact tank and bowl model number of the toilet you purchase must be on the List of Qualifying Toilets.

  • Rebates are $100 per toilet or up to the total cost (not including sales tax), whichever is less.

  • Limit: Three rebates per living unit, not per account. Ten rebates per commercial account.

  • A pre-purchase inspection and post-installation inspection are required for any site where seven or more toilets are being replaced.

  • All sites are subject to post-install inspections.

  • New construction or bathroom improvements made after 1993 do not qualify.

  • A separate application must be submitted for each metered address.

  • Approved toilets must be installed within the service area of your water agency.

  • All rebates are subject to availability of funds.

  • Rebates may take up to eight weeks to process.

  • Rebates are issued as checks or issued as credits on water service account.

  • Applicant certifies that necessary permissions have been obtained from the property owner if applicant is not the owner.

Back to Toilet Rebate Program index


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