Toilet Replacement Program Terms and Conditions

1. The program Contractor is not responsible for pre-existing abnormal conditions that may prevent the toilet installation, such as rotted flooring or a broken waste flange. The contractor will not be able to install the new toilet until all the abnormal conditions are corrected by the property owner. The program does not cover expenses for repair work required on abnormal pre-existing site conditions.

2. Installers shall have access to the property’s worksite as necessary to install toilet(s). Resident must be present at time of install to permit entry. A responsible adult must remain present at all times during the installation process.

3. The installation of high efficiency toilets is permanent and the contractor will remove the old toilet from the property for recycling.

4. Participants agree to allow entry and accompany a City representative on property site to perform a pre or post installation inspection of the toilet(s) when requested.

5. At the completion of the installation the toilet installed becomes property of the participant. The City of Redwood City is not responsible for any manufacturer and/or contractor warranties. All products, services and labor are guaranteed and warranted solely by the manufacturer and/or contractor.

6. Call-back services for labor warranties are provided by the City’s designated contractor S.J. Water Conservation Corp., for one year following the date of installation. All warranty-related inquires should be directed to S.J. Water Conservation Corp. at (888) 520-9494.
   

Program Administration:

1. The Toilet Replacement Program is subject to available funds and the City of Redwood City (the “City”) reserves the right to cancel this program at anytime for whatever reason.

2. The City reserves the right to deny any application that does not meet all requirements outlined herein.

3. The City is not responsible for damage that might occur to participant’s property as a result of participation in the program.

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