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WAP Frequently Asked Questions (FAQs)
What happens if I do not respond to the survey?
Answer: If you do not respond to the survey a standard water allocation
usage amount will be automatically given to your household account, which
assumes two residents in the household, 100 square feet of lawn, 250 square
feet of other landscape, no swimming pool, and no special needs.
What happens if I exceed my water use target?
Answer: At this time, nothing will happen. During normal rainfall
years, the Water Use Allocation Program is only a guideline to let you know
how close to the target you are. Only during a declared drought will this
program be used to manage water consumption.
What happens if the number of people in my household changes?
Answer: If the number of people in your household changes or if
anything else changes regarding the data you provided us, you should update
the data, providing written explanation for the change and supportive documentation
and after approval, we will generate a new Water Target Allocation.
What happens if I want to plant more lawn? Will I be penalized?
Answer: No. There are no restrictions as to the type or size of
landscape you can have.
My doctor says I need to take medicinal baths daily; can I get an
extra water allocation for this?
Answer: YES, if you provide us with the doctor's recommendation
you can have more water based on special needs.
My neighbor has a large lawn and uses water freely; I have no lawn
and always conserve water. In past droughts my neighbor didn't have to conserve
as much, yet I had to conserve even more. Is this program going to help me?
Answer: YES. During a drought, this program will ask people to reduce
their consumption based on usage priorities. For example, during a moderate
drought everybody will have to reduce the water allocated for the household
use (laundry, dishwashing, showers, etc.) by 10%, but only people with lawns
will have to reduce the water allocation for their lawn by 40%, so that your
neighbor with a large lawn will have to reduce the water allocated to water
the lawn, while you will not
I have a cat and a dog; do they qualify for additional water?
Answer: NO. Pets are already estimated in the water use for every
household.
If I use less water than my allocation, will my water bill be reduced?
Answer: NO. The water rates are not related to the water allocations
and there are no penalties if you exceed your allocation amount. The rates
are the same for all customers and they are based only on the amount of water
used. There is no connection between the number of people in the household
and the "lifeline" base rate charged on their bills, and that the
Water Allocation Program has no direct impact on the water bills or the rates
customer pay.
If you have other questions about Redwood CIty's Water Use Allocation Program,
please call our Water Conservation Hotline at 780-7436.
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