Utility Services
Phone & email customer service hours are Monday - Friday 9 a.m. to 4 p.m.
In-person customer service hours are Monday - Thursday 10 a.m. to 4 p.m.
The City of Redwood City bills for water, and when applicable, garbage and sewer services. Garbage and sewer services are billed only for those addresses that are within the City limits of Redwood City.
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Click the blue credit card icon to register your account and pay your utility bill online. |
(Updated July 2, 2024)
Sewer Rate Increases
On Monday, April 1, 2024, at 6:00 p.m., the City Council of the City of Redwood City held a public hearing to consider updates and increases to all of the City’s sewer rates, for all sewer customers, beginning Fiscal Years (FY) 2024-25, 2025-26, and 2026-27. These updates and increases were approved and will be effective on July 1 of each year, beginning 2024, 2025, and 2026. More information can be found here on the Notice of Public Hearing. The City of Redwood City Sewer Rate Cost-of-Service Study can be found here.
Water Rate Increases
On Monday, December 4, 2023, at 6:00 p.m., the City Council of the City of Redwood City held a public hearing to consider updates and increases to all of the City’s water rates, for all water customers, for Fiscal Years (FY) 2023-24 and 2024-25. These updates and increases were approved and will be effective on February 1, 2024 and January 1, 2025 respectively. More information can be found on the Notice of Public Hearing here and the City of Redwood City Water Rate Cost-of-Service Study here.
Sewer Service Charges to Collected on the County Tax Roll
Certain customers are billed sewer service charges on the County Tax Roll. For additional information and answers to frequently asked questions, please visit: www.redwoodcity.org/sewer-county-billing
New Utility Bill Design and Account Numbers Started September 1, 2020!
The City has a new utility bill design and account numbers that was implemented on September 1, 2020.
- For more details, including important information on how this impacts your payments and to see a sample redesigned bill, please go here.
- To find your new nine-digit account number, go here:
Residential Billing
Residential customers are billed bi-monthly. Bills are due upon receipt and considered delinquent after thirty (30) days. 1.5% will be added if your bill is not paid within 30 days; $3.00 or 5% of the unpaid balance, whichever is greater will be added when an account is issued a shut-off notice. (Utility Delinquent Accounts Collection & Service Discontinuation Policy)
Commercial Billing
Commercial customers are billed monthly. Bills are due within thirty (30) days. 1.5% will be added if your bill is not paid within 30 days; $3.00 or 5% of the unpaid balance, whichever is greater will be added when an account is issued a shut-off notice. (Utility Delinquent Accounts Collection & Service Discontinuation Policy)
Application Forms
When requesting utility service, it is necessary to fill out an application and sign for the services (water, sewer, and garbage). Please fill out an application and return it to our office.
Application for Starting Utility Services (PDF) - English/ Spanish
Return to: City of Redwood City, P.O. Box 3629, Redwood City, CA 94064
Call (650) 780-7210 during business hours (Monday - Friday, 9 a.m. - 4 p.m.) to expedite processing.
Stop Utility Services / Close Utility Account
Call or email Revenue Services to notify you are moving out or need to stop utility services. You can schedule the account closures ahead of time.
Phone: (650) 780-7210
Email: revenueservices@redwoodcity.org
Contact Us
For help with getting started or to ask questions, please contact:
Administrative Services Department
Revenue Services Division
1017 Middlefield Road
Redwood City, CA 94064
Phone: 650-780-7210
revenueservices@redwoodcity.org
Hours
The front counter is open on Monday - Thursdays 10:00 a.m. - 4:00 p.m. Phone customer service hours are Monday - Friday, 9 a.m. to 4 p.m.