Customer service at the Revenue Services counter is closed beginning March 16, 2020. Limited customer service is available by phone and email.
The phone customer service hours have been temporarily changed to Monday - Friday 9:00 a.m. to 3:30 p.m.
The City of Redwood City bills for water, and when applicable, garbage and sewer services. Garbage and sewer services are billed only for those addresses that are within the City limits of Redwood City.
|Click the blue credit card icon to register your account and pay your utility bill online.|
Residential customers are billed bi-monthly. Bills are due upon receipt and considered delinquent after thirty (30) days. 1.5% will be added if your bill is not paid within 30 days; $3.00 or 5% of the unpaid balance, whichever is greater will be added when an account is issued a shut-off notice.
Commercial customers are billed monthly. Bills are due within thirty (30) days. 1.5% will be added if your bill is not paid within 30 days; $3.00 or 5% the f unpaid balance, whichever is greater will be added when an account is issued a shut-off notice.
When requesting utility service, it is necessary to fill out an application and sign for the services (water, sewer, and garbage). Please fill out an application and return it to our office.
Return to: City of Redwood City, P.O. Box 3629, Redwood City, CA 94064
Call 650-780-7210 during business hours (Monday - Friday, 9:00 a.m. - 3:30 p.m.) to expedite processing.
For help with getting started or to ask questions, please contact:
Redwood City Administrative Services Department
Revenue Services Division
1017 Middlefield Road
Redwood City, CA 94064
The front counter is currently closed and phone coverage has been temporarily changed to 9:00 a.m. to 3:30 p.m.