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Utility Rates and How to Pay your Bill

Water Rates

Water Rates effective February 1, 2024

Sewer Rates

Sewer Rates effective July 1, 2025

Notes on Rates

  • A 1.5% interest charge is assessed if not paid within 30 days, and a 5% or $3.00 (whichever is higher) penalty is assessed if a Shut-Off Notice is issued.
  • For water service (e.g. sewer backups, leaks, low pressure, dirty water) call Public Works Services at (650) 780-7464 - Monday through Friday, 7 AM to 4 PM.
  • For water Turn on/Turn off and billing inquiries call 780-7210 or 780-7211 or 780-7212 - Monday through Friday, 9 AM to 4:00 PM.
  • For Public Works emergencies call (650) 780-7190.

How to Pay Your Bill

The City offers many ways to pay your utility bill:

  1. Send a check to the address listed on your bill's remittance (City's Lockbox Address at PO Box 841201, Los Angeles, CA 90084-1201).
  2. Via telephone (888) 703-9185 (credit card or checking account) - Available 24/7.
  3. Online at Online Utility Bill Pay (credit card or checking account) -  Available 24/7.
  4. In person at any 7/11 Store via PayNearMe (cash only - $2.99 convenience fee applies) - Available 24/7 . Learn more about Pay Near Me here

Payments made through City’s Online Utility Bill Pay and Automated Phone system before 12AM will post to your account within 3 business days, and PayNearMe 7 business days. To ensure payments are posted to your account timely, schedule payment 3 business days for Online Utility Bill Pay and Automated Phone System and 7 business days for PayNearMe prior to the due date. 

City Policy on Water Shut-Off for Unpaid Bills

Non-payment of a water bill is a difficult and uncomfortable situation, certainly for the water customer and also for the City. Recognizing the need to provide some additional flexibility for people in that challenging circumstance, the City has modified its policy on shutting off water service due to non-payment of a water bill.

Water customers have a 30-day period in which to pay their water bill without penalty. If no payment is received within the 30-day period, the account becomes delinquent and the customer is mailed a first reminder notice (including interest charges). If payment is still not received, the customer is mailed a second reminder/disconnection notice (including penalty charges) stating that the water will be shut off if the delinquent balance remains unpaid. An account is subject to disconnection after it is delinquent for 60 days. The reconnection fee ranges from $20.00 to $100.00 from 7:30 A.M. to 3:00 P.M. The After-hour turn-on fee is $251.38.

The revised policy is in compliance with SB 998, offers the customer some additional flexibility in a difficult situation, and is more consistent with policies of other similar cities. In addition, shut-offs will only take place early in the week, thus providing an opportunity for the customer to resolve the situation before the weekend (when City staff is unavailable to restore water service).

Utility Delinquent Accounts Collection & Service Discontinuance Policy  (Chinese/ Korean/ Spanish/ Tagalog/ Vietnamese)

Number of annual discontinuations of residential services for inability to pay in 2024 - 165.  

Questions about City utility billing should be directed to 650-780-7210.

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