Frequently Asked Questions

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Expand/Contract Questions and Answers

Are photos required?
Photos are not required but they can be very helpful to City staff in locating and understanding the issue.
How can I save my service request to finish it later?
To save a draft, press the back button at the top-left of the screen and select 'Save Draft.' To go back to it later, go to 'My Stuff' (on Android this is the button at the top-right of the main menu) and select 'Drafts.'
How can I specify or edit the problem location?
Your phone's GPS will automatically attempt to find your location and use that as the problem location (unless your GPS is disabled). To change the location, tap the address at the bottom-right of the 'New Request' page. From there, you can drag the map to place the marker on the desired location. Alternatively, you can type in the address above the map and hit 'Done' or 'Search' on the bottom-right of the keyboard.
How do I add/update my contact information?
Each time you submit a service request, you will be asked for your name and contact number. Answering this question is optional. If you prefer, you can store your contact information and have it automatically sent with each service request. To do this, go to the My Settings menu in the app.
How do I navigate the app and enter data?
This app works the same way other mobile apps do. Use the navigation controls at the top corners of the screen and your keyboard to enter data.
How do I report illegally dumped items?
Residents can call 650-780-7464 to report illegal dumping or use the myRWC app.
How do I share my comments?
The best way to submit your comments is to send an email to feestudy@redwoodcity.org. Also, please take a moment and answer our brief five-question survey about fees here.
I closed the app before I submitted my request - how do I get back to it?
In many cases, you can simply open the app again to return to your request. If the app crashed, your phone restarted, or the app has been closed for too long, the request will likely be erased. You can save a draft by hitting the back button at the top-left corner of the ‘New Request’ page.
If my phone freezes up, what happens to my request?
If your phone freezes while in the process of submitting a request and you have not completed the submission process myRWC will not receive your request. You can contact your mobile service provider for problems with your phone freezing.
What can I do about graffiti in my neighborhood?
If you see graffiti on public property you can submit a report through the myRWC app or by calling the City’s graffiti hotline at 650-780-7304. These reports will then be communicated to our Public Works Services Department and they will send someone to clean it up within five days.
What can I report via the mobile app?
Select New Requests button in app for current list of service request selections.
Where can I make comments on my request and see the comments from others?
Open one of your existing requests and find the ‘Comments’ section and tap on it to open the comments window. There you will see comments you have entered and also comments left by City staff or other city residents.
Where does my request go once I send it?
Your request will be sent to the correct department or departments to be followed up on by department staff.
Which information is required?
For most types of service requests, the only required fields are the request type and the location. Some request types ask you specific questions to help the department assign and look into your request - some of these questions are required. By providing more information, including in the optional fields, the department will be better equipped to resolve your request promptly and accurately.
Who can I contact about potholes, issues with the sidewalk, street trees, curb and gutter, etc.?
myRWC is an app that provides Redwood City residents, businesses, and visitors access to a set of local government services, 24-hours a day, 7 days a week. Once you access myRWC, you can report a number of problems or issues including potholes, sidewalk concerns, street tree issues and more.

The best way to use myRWC is to download the app onto your smartphone. You can also submit a request through the website by clicking here.

Residents can also call 650-780-7464 to report problems.
Why does the App show my location as blocks away from where I really am?
For best automatic GPS location selection, make sure all your phones GPS and WiFi services or options are enabled. Your WiFi service even when wireless networks are not available gives a much better GPS location for your request. This helps us greatly in locating your issue.
Why is it important to give my contact information?
At times follow up is needed and the City staff person responsible for the issue might find it necessary to contact you to clarify or gain additional information. Without this information the department may not be able to properly follow through and will have to close out the request.
Why should I use this app?
Convenience! You can submit a service request at a time that is most convenient for you through the app 24 hours a day 7 days a week.
Will I be charged for using the mobile app?
There is no charge from the City of Redwood City or the vendor PublicStuff to download the mobile app or use any of its functions.

Are photos required?

How can I save my service request to finish it later?

How can I specify or edit the problem location?

How do I add/update my contact information?

How do I navigate the app and enter data?

How do I report illegally dumped items?

How do I share my comments?

I closed the app before I submitted my request - how do I get back to it?

If my phone freezes up, what happens to my request?

What can I do about graffiti in my neighborhood?

What can I report via the mobile app?

Where can I make comments on my request and see the comments from others?

Where does my request go once I send it?

Which information is required?

Who can I contact about potholes, issues with the sidewalk, street trees, curb and gutter, etc.?

Why does the App show my location as blocks away from where I really am?

Why is it important to give my contact information?

Why should I use this app?

Will I be charged for using the mobile app?