Refund / Transfer Request Form

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Please correct the field(s) marked in red below:

If you would like to request a refund or transfer for a class you have registered for, please fill out the form below. A member of our Customer Satisfaction Team should respond to you within 24 hours. Please refer to our refund policy here to explain our general policy.

Kind Regards,

Redwood City Parks, Recreation & Community Services

1
Today's Date
2
Class Name
 *
3
Activity Code (If available xx.xxx)
4
Instructor
5
Program Day & Time
 *
6
Participant's Name
 *
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Is this a Refund or Transfer Request?
Is this a Refund or Transfer Request?
8

If this is a Transfer Request, to which class or camp would you like us to move you or your child to? 

Please note that a change in fee may apply. If there is a 2nd choice, please provide it in the case that your 1st choice is full.

If this is a Transfer Request, to which class or camp would you like us to move you or your child to? Please note that a change in fee may apply. If there is a 2nd choice, please provide it in the case that your 1st choice is full.
9

What is the reason for your request? If you were not satisfied with the class or camp, please provide us with details so we may work with the instructor to better serve you or other participants in the future. 

Please note that we will be unable to process a refund of any kind without a reason. All refunds are subject to manager approval.

In an effort to lend a helping hand during the COVID-19 pandemic, we are offering a few differernt refund options.

  1. Donate to the Youth Scholarship Fund 
    You may allocate all or a portion of your refund request to our Youth Scholarship Fund to assist families in need by providing them the opportunity to participate in future recreational programs. (Fill in the donation amount. No amount is too small.)

  2. Donate 5% of your registration to support the cost of your registration transaction to the City. (Answer Yes or No)

  3. Full Refund or Department Credit
    Full refunds or department credits will be issued if none of the items below are selected.

If you wish to donate, please note the amount in the box under the question below. Our tax ID number will be printed on our receipt.

Thank you for your consideration. 

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Would you like to donate to the Youth Scholarship Fund?
If yes, please enter the amount below. Any amount is appreciated.

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Would you like to donate 5% of your enrollment fee to cover the cost of your original registration?
 *
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Would you like a refund or department credit to be used at a later date. 
 *
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Your Name
 *
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Your email address
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Your Phone Number
  1. To receive a copy of your submission, please fill out your email address below and submit.