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Summer 2019 Credit & Refund Policy

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Summer Camp Information | Aquatics | Registration Information | Summer FAQS

  • CANCELLATIONS BY DEPARTMENT: If a camp is cancelled by the department, a full refund will be issued.
  • TRANSFERS: There is now a $5 charge per camp to transfer your child between camps provided there is space available.

  • NO REFUNDS OR CREDITS WILL BE ISSUED AFTER THE CAMP BEGINS. However, your satisfaction matters most to us and refunds or credits will be considered. Participants who are dissatisfied with a program for any reason must fill out a refund request form prior to receiving a credit so we can make the class better in the future. Credits and refunds will be evaluated on a case by case basis by the program supervisor.

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    Refund Request Form

  • MATERIALS FEES are non-refundable by Redwood City Parks, Recreation Community Services Department.

  • SWIMMING AT HERKNER POOL: Swim lessons are contracted out through Kings Swim Academy. They will take all registrations for the Summer 2019 season and handle all payments directly. Email or call 650-349-7946 for more info.
  • CANCELLATIONS: Camps cancelled by JUNE 4, 2019, 4:30pm will receive a refund less a $5 cancellation fee per activity, per child.
AFTER JUNE 4, 2019
  • CANCELLATIONS: Up until 2 weeks before the start date of each camp, you may cancel and receive a refund less $25 per camp, per child. Cancellations made within the two-week window will receive a department credit (less $25 per camp, per child) which may be applied to any future Recreation Department activity.

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