myRWC - Report Problem/Request Service

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Your One-stop Redwood City Resource



myRWCis a multi-platform solution providing Redwood City residents, businesses, and visitors access to a set of local government services, 24-hours a day, 7 days a week.

Have you ever wanted to quickly report an issue – like a pothole or an abandoned car – but didn’t know the number or email to use? We understand that it’s not always easy to follow up on the things that matter to you to make a better Redwood City.

That’s why we created myRWC – the simple, convenient tool that puts City Hall at your “fingertips” The best way to use myRWC is to download the app onto your smartphone, following the instructions below. You can also submit a request through this website by clicking here.

You no longer have to hunt for the right number (although you are still welcome to call us!). You now have one central tool to immediately communicate what issues need attention, and access other information you want to know.

Start using myRWC right now in the frame below! Or read more to find out how to get myRWC on your mobile phone.


How Does It Work?

Once you access myRWC, you will find all kinds of issues that folks commonly call us about, such as:
  • Flooding
  • Graffiti
  • Abandoned vehicles
  • Broken parking meters
  • Traffic concerns
  • Street cleaning problems
  • You can also access popular online services, such as:

  • Class registration
  • City employment opportunities
  • Parking
  • Special events
  • Online bill payment
  • You can provide additional details as you wish, and even attach a photo.  myRWC will automatically know the issue location if you have enabled your device’s GPS and location services.  

    Your request will be routed to the Redwood City team members responsible for addressing your concern.  You can share your concern with others (called “followers”), and you all can track the status and resolution of the request right from the phone!

    Local government functions at its best when everyone participates in identifying and solving issues. With myRWC, businesses, residents and visitors alike can work together for an even better Redwood City!

    Download App Today

    Start today by going to your device’s app store, search for myRWC, download and install. Or if you are reading this from your smart phone, follow the appropriate link below: