Compliments and Concerns and Complaints

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Compliment an Officer, Share a Concern, or Make a Complaint

Compliment an Officer or Department Employee

We'd like to know when you feel satisfied with a service you've received from one of our Department members. Because good work that is recognized serves as a form of positive reinforcement, we will always share your compliments with the employee involved and commend their efforts. Providing a compliment is easy. Simply write your thoughts in an email and send them to RCPD@redwoodcity.org . We will forward your comments to the employee and his/her supervisors in a prompt manner. In some cases, Department employees may be considered for additional recognition, such as commendations or awards.

Concerns and Inquiries

To maintain the public confidence, The Redwood City Police Department takes citizen concerns seriously. In some cases, Department employee conduct or practices may become the focus of such concerns. Those having questions or concerns about an employee’s conduct relating to their job performance may pursue certain options to get information on procedures and policies, or to file a complaint.   

To make an inquiry about the conduct of a Redwood City Police Department employee, you may call 650-780-7118 and ask to speak to an on-duty watch commander or supervisor. You will be placed in touch with someone who will answer your questions or assist you in filing a formal complaint. You may also email us at RCPD@redwoodcity.org to share your inquiries or concerns.

*Please do not use the contacts above to report criminal activity. In these cases, contact 9-1-1 for emergencies, or the Department's non-emergency line at 650-780-7100, or file an online crime report by clicking here.

Formal Complaints

If you’d like to file a formal complaint against a Department employee, you may do so in the following ways:

In Person:

You may file an Internal Affairs complaint in person by printing and completing an Internal Affairs Intake Form, which can obtained here. The completed form must be signed and your contact phone number must be listed in order for the complaint to be investigated. Bring the completed for to 1301 Maple Street, Redwood City, Monday through Friday, 8:00AM-5:30PM and advise Lobby staff that you are filing a complaint. An on-duty supervisor or watch commander will then assist you.

By Phone:

You may file an Internal Affairs complaint by calling 650-780-7118 and ask to speak to an on-duty watch commander or supervisor. An on-duty supervisor or watch commander will then contact and assist you.

By Mail:

You may file an Internal Affairs complaint mail by printing and completing an Internal Affairs Intake Form, which can obtained here. The completed form must be signed and your contact phone number must be listed in order for the complaint to be investigated. Mail the form to 1301 Maple Street, Redwood City, CA. 94063

All complaints will be thoroughly and impartially investigated. The Internal Affairs program is under the command of the Captain of the Administrative Services Division and investigates allegations of employee behavior that tends to discredit the Department or violate a Department policy. Complaints are presented to the Chief of Police for a fair and appropriate adjudication, with consideration given to the complainant, the Department, the individual employee, and the public trust.