Do I need to sign up for anything to pay the charging fee?
Yes, you will need to activate a ChargePoint card and link you credit card.
How do I link my credit card to my ChargePoint card?
During sign-up for your ChargePoint card, you’ll be asked to enter your credit card information. In case you did not register your credit card during the initial sign-up process to receive your ChargePoint card, go to the Financial Information section under My Account (after logging into your ChargePoint account) and enter your credit card information.
How do I obtain a ChargePoint card?
To obtain and activate a ChargePoint card, you can sign up for free online or via the ChargePoint mobile app. After signup you will receive two free cards within 7-10 business days. Once they arrive, you must log in to your account and activate your cards. Go to My Account and select Manage ChargePoint Cards. Make sure you have your ChargePoint cards on hand to enter their serial numbers and select save.
How does ChargePoint charge my ChargePoint card (after I’ve linked my credit card)?
Each time you pay to use a station, the fees will be deducted from your ChargePoint account balance. When your account runs low, ChargePoint will automatically charge your credit card $25 or the amount equivalent to three month's average use so your ChargePoint account always maintains a balance. If you cancel your account, you will be refunded the remainder of your deposit.
If I have questions about installing an EV station at my home or business, who do I speak with about whether a Redwood City permit is required?
Please call Redwood City’s Building Inspection Division at 650-780-7361 or stop by the Building counter located inside City Hall, 1017 Middlefield Road, Redwood City (Monday – Friday: 8:00 a.m. – 5:00 p.m., except legal holidays).
Who do I call to report a broken EV station?
Please report all problems to ChargePoint by calling 1-888-758-4389. Once reported, ChargePoint will report all problems to Redwood City. Upon notification of the problem, Redwood City staff will coordinate the repair of the EV station as quickly as possible.
Why is there a 4 hour time restriction on EV parking spaces?
To encourage EV drivers to move their vehicle to allow other EV drivers to utilize the EV charging stations, Redwood City has implemented a 4 hour time restriction on all EV parking spaces. Each location is marked with signage notifying EV drivers of the 4 hour time restriction. The Redwood City Police Department can enforce parking restrictions (ticket or tow) based on Redwood City Ordinance 20.230.
Will it cost to charge my EV?
Effective January 1, 2024, all City operated EV charging stations will be billed by kilowatt hour (kWh) with fee increases taking effect on the anniversary date in subsequent years. The table below outlines the fees that have been adopted by the City Council for the respective years.
