Water & Sewer Rate Assistance Program
Utility Bill Estimator
Billing & Rates FAQ
The City of Redwood City bills residents for water, solid waste and sewer services. Some residents may be serviced by San Mateo County for their sewer service instead. If you are unsure of your sewer provider, visit Sewer FAQ.
|To pay your utility bill online or register your account, click here.|
Residential customers are billed bi-monthly. Bills are due upon receipt and considered delinquent after thirty (30) days. 1.5% will be added if bill is not paid within 30 days; $3.00 or 5% of unpaid balance, whichever is greater will be added when an account is issued a shut-off notice.
Commercial customers are billed monthly. Bills are due within thirty (30) days. 1.5% will be added if bill is not paid within 30 days; $3.00 or 5% of unpaid balance, whichever is greater will be added when an account is issued a shut-off notice.
For more details on billing, click here.
Starting Your Utility Service
When requesting utility service, it is necessary to fill out an application for starting utility services and sign for the services (water, solid waste, and sewer). Please fill out an application and return it to Revenue Services at:
- Mail: City of Redwood City, P.O. Box 3629, Redwood City, CA 94063
For help getting started or to ask questions, please contact:
City of Redwood City
Revenue Services Division
1017 Middlefield Road
Redwood City, CA 94063
Phone: (650) 780-7210
The front counters are open from 8:00 a.m. to 4:00 p.m., and phone coverage is from 9:00 a.m. to 4:45 p.m.
Stopping Your Utility Service
To stop or pause your service, please call (650) 780-7210.