Billing and Rates FAQ

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Proposed Sewer Rate Increases


Expand/Contract Questions and Answers

  • How do I get more information on the proposed rate increase?

  • How do the proposed sewer rates compare with other cities in the area?

  • Why are sewer rates increasing?

Utility Billing and Rates


Expand/Contract Questions and Answers

  • How can I lower my bill?

  • How can my water use change so much?

  • How often am I billed for utilities?

  • I had a leak last billing period. I fixed the leak but why is my new bill still high?

  • I have a high bill, but can't find a leak. What's going on?

  • Is there any assistance for low or fixed income customers?

  • What are the charges on my utility bill?

  • What do water and sewer rates pay for?

  • What is a water unit?

  • Why does my utility bill seem higher than my neighbor’s even though we both live in Redwood City?

  • Why does Redwood City’s utility bill seem higher than other cities in the County?

  • Why is the water portion of my bill so high?

Water Leaks


Expand/Contract Questions and Answers

  • How do I detect a toilet leak?

  • How do I get a Smart Meter installed at my home so I can manage my consumption and sign-up for leak alerts?

  • How do I know if I have a leak?

  • How do I know if I have a Smart Meter?

  • I had a leak last billing period. I fixed the leak but why is my new bill still high?

  • I have a high bill, but can't find a leak. What's going on?

  • I think I have an underground service leak. What should I do?

  • What are other common sources of leaks?

  • What's the most common cause of a leak?