During heavy storms the street catch basins fill with water and/or leaves and clog them, what should I do?
To help keep storm drains clean, move leaves and other debris from the area before a storm. For areas of the City with street sweeping, remember to move your car during street sweeping days to keep streets clean. To learn more about street sweeping go here.
For more severe problems, contact the Public Works Services Department at (650) 780-7464 and report the location of the catch basin (or the nearest house address). You can also submit a report through the MyRWC app. During heavy rains, City crews respond to all reports in priority order and address the more severe problems first.
How can I get in contact with my neighborhood association?
Interested in being more involved? Find your neighborhood association here. Each association has Chair(s) whose contact information can be found online.
Want to be involved in other neighborhood programs like the Community Emergency Response Team (CERT) or neighborhood watch? Check out the quick links at the bottom of our neighborhood association’s page for more details about these opportunities.
How do I know what day is the scheduled street cleaning in my neighborhood?
Neighborhoods are cleaned once every two weeks, except on holidays. Cleaning starts at 7:30 a.m. and ends when the route is complete. This may last until 3:30 p.m. in larger neighborhoods. Commercial and industrial streets are swept between 4:00 a.m. and 7:00 a.m. before rush hour.
Street cleaning is done by neighborhood according to this schedule. To determine your neighborhood, click here.
Help us keep Redwood City streets clean! Encourage your neighbors to move their cars on street sweeping days. To request a lawn sign to help remind neighbors to move their cars, visit the Public Works Services Department at 1400 Broadway or call 650-780-7464.
How do I report illegally dumped items?
Residents can call 650-780-7464 to report illegal dumping or use the myRWC app.
How do I report weed abatement?
To report weed abatement issues please contact the City of Redwood City’s Code Enforcement Division by emailing firstname.lastname@example.org or calling (650) 780-7577.
How long can I leave trash bins out on my street?
Trash bins should be brought in and stored inside your garage or behind your gate on trash pickup day after your trash has been collected. Bins should not be left out to reserve parking spaces.
Bins may be placed curbside or street side so as to be readily accessible for removing and emptying by the trash collector only between 12:00 p.m. on the day preceding the scheduled collection and twelve 12:00 p.m. on the day immediately following the collection.
I have bulky trash items that do not fit in my trash bin, what do I do?
As a Recology customer, living in single-family residences, you are offered two curbside Bulky Item Collections (BIC) per calendar year at no additional charge.
For large items that don't fit in your bins, like old furniture, appliances, or mattresses, schedule a BIC. BICs are available for residents and property managers/owners from February 1 - December 31. Looking to dispose of a bulky or special item? Schedule a free BIC here or by calling Recology at 650-595-3900.
If you are a tenant in a multi-family building, please contact your property manager to schedule a pickup.
I live in a multi-family building or condominium. What are the rules around smoking?
In October, the City Council approved an ordinance to ban smoking in and around multi-family residences of two units or more. The ban will prohibit smoking, vaping or igniting tobacco, cannabis, and/or illegal drugs in multi-family residences. The City Council also included an exemption for noticing requirements in locations that have existing smoke-free policies. January 1, 2018 is the effective date for new buildings and January 1, 2019 is the effective date for existing buildings.
I think my neighbor built their fence out into my property line. Who can I contact to address this?
A land surveyor can determine the terrestrial or three-dimensional points that are often used to establish maps and boundaries for ownership. To find a private California Land Surveyor go here.
I’m having sewer issues. Can the City help?
Yes. Upon request and only to requests that have sewer cleanouts located at the resident’s property line (near the sidewalk), Redwood City will provide a cleaning (snaking) service from the cleanout to the sewer main line. If you need this service contact the Public Works Services Department at 650-780-7464.
I’ve seen cars parked on the sidewalk or on my neighbor’s front lawn. What can I do?
If a car is parked on the sidewalk - In order to comply with the Americans with Disabilities Act (ADA) and allow free movement of pedestrian traffic, sidewalks cannot be blocked. Parking in front of public or private driveways is also prohibited in Redwood City (unless it is your own driveway). If a vehicle is parked illegally you can call the Police Department at 650-780-7100. An officer will be dispatched to the location. The officer may issue a citation to the vehicle in violation, arrange to have it moved, and/or possibly have the vehicle towed.
If a car is parked on a front lawn - Redwood City’s Code Enforcement Division enforces City codes and ordinances. Call the Code Enforcement Hotline at (650) 780-7577 or click here to report a violation.
If a car is otherwise parked illegally - Call the Police Department at 650-780-7100 or submit a report through the myRWC app. An officer will be dispatched to the location and may issue a citation to the vehicle in violation, arrange to have it moved, or possibly have the vehicle towed.
I'm experiencing brown or yellow tinted water coming out of my faucet, what should I do?
Brown or yellow tinted water from your tap can be caused by disturbances in the water distribution system. Examples of disturbances that can cause discolored water are: fire hydrant use, a water main break, maintenance work, etc. If you experience brown or yellow tinted water from your tap, allow the water to settle for a short time (about one hour) and then flush all faucets - cold water only - in your home or business for several minutes. If possible, first flush your backyard garden hose for a few minutes before flushing indoor fixtures. If the water does not clear up after the initial flushing, repeat the flushing every half hour. The discolored water should clear within two hours; if it is not, please contact the City’s Public Works Services Department at 650-780-7464.
My neighbor is burning something in their yard. Who can I report this to?
The Bay Area Air Quality Management District develops regulations based on the measures identified in its Clean Air Plan to reduce emissions in order to improve public health, air quality, and the global climate. To report illegal burning call 415-749-4795.
There is a stray animal in my neighborhood. What should I do?
The City of Redwood City contracts with the County of San Mateo and the Peninsula Humane Society & SPCA (PHS), a private non-profit organization, to enforce all Redwood City animal control laws, shelter homeless animals, and provide a variety of other services. If you see a stray animal, contact 650-340-8200. More information about animal control issues or services can be found here.
There is a suspicious person in my neighborhood. Who should I call?
To report a suspicious person call the Redwood City Police Department’s non-emergency line at 650-780-7118. If you feel like you are in danger, call 911.
There was an emergency street closure in my neighborhood. Is there a way I can be alerted of events like this?
Yes. The City of Redwood City is part of a County-wide program that offers emergency alerts to community members. Redwood City’s emergency alert system is called SMC Alert. The alert notification system is used to immediately contact you during urgent or emergency situations. You can sign up here or by texting your zip code to 888777.
You can also sign up to receive Nixle alerts from the Redwood City Police Department. You can sign up here or by texting your zip code to 888777.
The City of Redwood City also posts alerts and updates to Nextdoor. Nextdoor is a social media platform that connects you with your neighbors. You can learn more and sign up for Nextdoor here.
What can I do about graffiti in my neighborhood?
If you see graffiti on public property you can submit a report through the myRWC app or by calling the City’s graffiti hotline at 650-780-7304. These reports will then be communicated to our Public Works Services Department and they will send someone to clean it up within five days.
What should I do if I’m interested in hosting a block party?
The City of Redwood City offers a Community Improvement Grant Program (CIGP) to help jumpstart neighborhood and community improvement projects and events, and encourage the public to get together with their neighbors to plan and implement community building activities, including block parties.
To host a block party, please fill out an application here. Once completed, please obtain signed approval for the street closure by a majority of the residents on the block requesting the party. For more information, click here.
If you are interested in applying for the CIGP to help fund your event or community-related activity, go here or call 650-780-7300.
What should I do if there is flooding on my street?
You may experience flooding on your street during rain events, including lower lying areas. This may be caused by a) high tide, which is preventing storm water from draining into the Bay, or b) storm debris blocking the catch basin (storm drain). If there is a catch basin on your street, and you notice leaf litter or other debris collected around it, clearing the debris may help water flow and reduce flooding. If the standing water persists, it may be due to a high tide and the system should clear within a few hours once the tide subsides.
If you are concerned about flooding you can call the Public Works Services Department at 650-780-7464 or report flooding through the City’s myRWC app.
Remember to avoid walking or driving through flood waters, and tune in to weather and emergency alerts. You can sign-up for local emergency alerts here.
Prior to a rain event or storm, go here for storm preparation tips and information on where to obtain sandbags.
Where can I find out what day my trash pick-up day is?
Recology provides trash pick-up for all Redwood City neighborhoods. To find out what day your trash collection day is, go here.
Where can I take my dog off-leash?
The City of Redwood City loves our dog community and offers three areas where dog owners can take their pets off-leash, including the Main Street Agility Dog Park, the Shores Dog Park, and the off-leash trail at Stulsaft Park. Dogs must be on their leash in all other areas of the City.
Per City Ordinance, no one is allowed to bring more than three dogs into a park at a time. Dogs must be on a leash outside dog park gates and designated off-leash boundaries. When off-leash, dogs must stay within the designated off-leash boundaries. Make sure to have a current license and rabies vaccination for your dog. Dogs displaying aggressive behavior toward people or other dogs must be leashed and removed from the area immediately. Go here for information on how to license your dog.
Other dog-friendly tips include: comply with posted off-leash rules, pick-up and dispose of your dog’s waste, carry a leash for each dog in your care, and remain in the off-leash area to supervise your dog at all times. For details about Redwood City’s dog parks, go here.
Who can I contact about potholes, issues with the sidewalk, street trees, curb and gutter, etc.?
myRWC is an app that provides Redwood City residents, businesses, and visitors access to a set of local government services, 24-hours a day, 7 days a week. Once you access myRWC, you can report a number of problems or issues including potholes, sidewalk concerns, street tree issues and more.
The best way to use myRWC is to download the app onto your smartphone. You can also submit a request through the website by clicking here.
Residents can also call 650-780-7464 to report problems.