Coronavirus (COVID-10) Update - March 4, 2020

The County replaced the call center phone number with a new service, if you have questions or concerns, please call 2-1-1. The service is available 24/7 and is available is 180 languages.

March 4, 2020: The County of San Mateo announced the opening of a public call center for residents with non-medical questions about COVID-19. The call center will open no later than noon Thursday, March 5. The center will take calls from 7 a.m. to 7 p.m. Monday through Friday and use a three-way language line to help non-English speakers seeking information about the novel Coronavirus.

The opening of the call center follows the proclamation of a local emergency in San Mateo County by Callagy and the declaration of a local health emergency by San Mateo County Health Officer Dr. Scott Morrow. Following the state’s own emergency declaration, the County’s two emergency announcements makes the County eligible for reimbursement dating back to when the documents were signed. The County choose to take both actions because the COVID-19 response has the potential for countywide disruptions beyond the impact to public health. 

The County's full news release is available here.